Electronics > Power/Renewable Energy/EV's

wind turbines and solar panels cheated company

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Calvin79:
Hi all,

Again, another company was cheated by an Chinese company...
Our company buy to an chinese company (https://bestnewpower.en.alibaba.com/ https://bestnewenergy.en.made-in-china.com/). Supposedly we had buy the materias has an DIY version and with specific  powers etc. The total power of the system should be 5KW of wind turbines power (sperial type) + 2.5Kw solar power.
The material come without any sort of cables neither manuals nothing, the wind turbine has an error on the hole fixing blades which make it impossible to mount whithout damaged completly the blades and shafts...and for them it is an problem of our installation (???!!!!) ..the inverter is only of 4KW instead of at 8KW and we don't have the certificate... the mppt controller is of 1+1 KW when it should be of around 7/8Kw.. the wind turbine, according to the output cables it has is impossible to have 5KW, our thoughts is only of 1 maximum 2 Kw...and the provider doesn't give any feedbacks.. nothing... and the Chinese Commercer rules are Zero...
So.. what we can force the provider to help us,providing the correct material?
Thanks in advance

Stray Electron:
   Welcome to the world of Chinese made products, where nothing is what it is claimed to be!

Calvin79:
Dear Stray,

Thanks for your feedback.

I always knew that the Chinese companies cheated in performances.. the main problem is that this one in particular had also send the correct material and now they don't answer neither give feeback...so now my main issue is how we can have support/warranty etc..

nctnico:

--- Quote from: Calvin79 on September 11, 2023, 06:38:05 pm ---Dear Stray,

Thanks for your feedback.

I always knew that the Chinese companies cheated in performances.. the main problem is that this one in particular had also send the correct material and now they don't answer neither give feeback...so now my main issue is how we can have support/warranty etc..

--- End quote ---
It would have been wise to figure that out before. Perhaps by making a small purchase and buy through a channel where you can get your money back.

Marco:
Small wind turbines are always a scam :/

Dispute, chargeback, pray.

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