Unless there's surface damage to the big ball or the two rollers, or unless the clips the roller shafts run in are cracked, its very likely that carefully cleaning all the parts and applying a tiny drop of silicone oil to each clip that the shafts run in will make it mechanically run silky smooth again. The lack of responsiveness and skipping are probably due to dirty slotted encoder discs, mis-aligned opto-sensors, or low output from the IR LEDs illuminating them. Get in there with a two channel scope and check the quadrature signals as you spin the shafts.