Electronics > Repair
Charging by the hour is unfair!
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SteveThackery:

--- Quote from: tooki on July 05, 2024, 08:54:19 pm ---
--- Quote from: SteveThackery on July 05, 2024, 08:38:21 am ---NOBODY WANTS TO BUY YOUR LABOUR, THEY WANT TO BUY THE FRUITS OF YOUR LABOUR!  AND IF THERE ARE NO FRUITS, WHAT ARE YOU CHARGING THEM FOR?

--- End quote ---
Just because you want to only buy the fruits of your labor doesn't mean you're entitled to having that wish fulfilled!

--- End quote ---

Re. that final point.

Loads of contributors to this thread take the same position: their labour should be rewarded whether or not they succeed in repairing the customer's appliance/widget/whatever.  They are horrified and outraged at the very suggestion that they might have to work for no pay.  Hence the universal rejection of the "no fix/no fee" concept.

These same people seemingly cannot put themselves in the shoes of their customers. "No fix/no fee" is an outrageous idea, but "fee/no fix" is perfectly fair, apparently.

I observe that these contributors have a degree of arrogance that makes me uncomfortable - the absolute certainty that they can do no wrong. If they succeed it shows how smart they are and how valuable - $200 per hour valuable. If they fail it's never that they have actually failed, it's that the spares are unavailable, or it's not cost-effective, or any other excuse, but NEVER that they have reached the limit of their skillset.  So that'll be $200 per hour please, thank you kindly.

I don't think I've come across any other group who show such hubris, who will not even consider the possibility that sometimes they will try and fail.

Which brings me to my original and fundamental point. No matter what you like to tell yourself, no customer wants your labour - they want the fruits of your labour. I wish you guys would at least consider the customer's position when you cannot deliver what they want.
tooki:
 |O |O |O

Repeating your delusions one more time won’t make them any less unreasonable than they were the first time around.  :horse:
ifonlyeverything:
I've never seen someone so insistent on working for free, with a complete disregard for his most precious and uncertain commodity (time.)
David_AVD:

--- Quote from: SteveThackery on July 05, 2024, 10:34:02 pm ---"No fix/no fee" is an outrageous idea, but "fee/no fix" is perfectly fair, apparently.

Which brings me to my original and fundamental point. No matter what you like to tell yourself, no customer wants your labour - they want the fruits of your labour. I wish you guys would at least consider the customer's position when you cannot deliver what they want.

--- End quote ---

You keep missing the point. You're paying for someone to work on your equipment. Ideally the outcome will be that it is repaired, but it is not the only possibility. I do agree that repairers need to be clear up front about this. If the repairer guarantees that it's fixed or no charge, that's fine. I have seen computer repair people offer that, but there is always a * next to that statement. I haven't looked carefully, but I expect that it means the "no fix, no fee" doesn't apply if you simply decline due to costs or whatever and that's completely fair too.

By the way, I got my work van back from the dealer later that day with a report and quote to fix the issue. I declined to go ahead with the fix due to the cost and down time (the issue is not related to safety or roadworthy). Did I hope it might have been something simple and covered under the minimum fee? Yes, but it wasn't. I paid the $165 diagnostic bill and was not bitter about it at all. They did their job.
all_repair:
Repairer is not god, they are more like Doctor or lawyer.  Talk "no fix no fee" to them, one shall refer you to mental hospital, another shall happily talk endlessly with you.  And when you are done, charge you for every second of his time talking to you.

Some problem cannot be fixed, best is don't even try in the first place.   Money back, is a no fee from me.
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