| Electronics > Repair |
| Charging by the hour is unfair! |
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| tooki:
--- Quote from: SteveThackery on July 04, 2024, 04:37:29 pm --- --- Quote from: fmashockie on July 04, 2024, 02:24:40 pm --- don't think you deserve any hate for your opinion because it is a valid question to ask, but 'no fix, no fee' ain't fair either. --- End quote --- The no fix/no fee may not be fair on the technician, but paying a technician to not fix your appliance is not fair on the customer, either. I've noticed a worrying number of contributors to this thread seem to have the attitude "I'm incredibly smart and wonderful and my time is incredibly valuable (even though I can't fix the appliance), so I'm going to charge the customer the full whack anyway, and they can eat shit" (to paraphrase, obviously!). In other words all the risk is on the customer, none on the technician. The arrogance I've seen in this thread has been extraordinary. "If I can't fix it, it can't possibly be because I'm incompetent, it must be the fault of the appliance" seems to embody the attitude of a worrying number of contributors. Psycopaths and money-grabbing sociopaths might feel comfortable with that level of arrogance and the complete lack of empathy for the customer, but I don't. --- End quote --- And what about your lack of empathy for the technician? You expect them to work for free! :o In the end, you are approaching this entire thing with the woefully mistaken premise that a repair is a thing you can buy. It isn’t. It’s a service, and an unpredictable one at that because the job itself (as in, the work and materials required) are not known in advance. You are also making the assumption that technicians don’t already lay out clearly to their customers what happens if a repair cannot be performed. But the fact is, they generally do. A given technician will lay out whether you are paying for their time (equivalent to a factory worker who is paid by the hour) or for a particular result (equivalent to a factory worker who is paid piecework). Then you take it or leave it. And you’ll understand that each model has its pros and cons for the consumer. It’s not as black and white as you clearly think it is. So in the end, this is a very disingenuous discussion on your part, because it’s predicated on falsehoods and baseless assumptions (or at minimum, gross overgeneralization). One of those is that technicians are greedy “sociopaths” who view their customers as little more than ATMs. Why would you assume this? Seems like classic projection to me. And to the many honest technicians who care for their customers and often go above and beyond what is actually required, it’s no wonder we take umbrage at your insinuation. There is arrogance in this thread, but it has a singular source, and that source is you. |
| David_AVD:
--- Quote from: vk6zgo on July 03, 2024, 01:58:09 pm ---Back when I worked at the TV Studio, we had a programme which purported to investigate if customers were being ripped off by TV repairers. Instead of consulting the large numbers of experienced Techs & EEs in the Network, the Producers hired an outside engineer, with "a pretty high opinion of himself" to put a fault on a TV, & see how long the repairers took to fix it. --- End quote --- I know the show you're talking about and it always pissed me off. I recall ones where a VCR had the capstan belt flicked off, another where the thermostat on a fridge was disconnected and more. They were not genuine faults, rather they were shock TV to rile up audiences and gain ratings. They should have been ashamed to portray the service industry so poorly. |
| David Aurora:
--- Quote from: Smokey on July 04, 2024, 07:27:05 pm ---Hmmmm.. a user who makes wacky posts and then proceeds to argue with everyone while also liking every post.... Doesn't that sound familiar..... F... Fa... Fai..... Fair.... --- End quote --- I'm 98% convinced at this point that this is what's going on here. Nobody is this fucking stupid, it has to be a wind up. And if the dunce cap fits... |
| Runco990:
Here's a fun one.... And why I say if you don't like something, learn to do it yourself. 3 years ago I moved into my current house. Over the winter I found a leak in the roof. It was pretty bad. This house has concrete tile, for reference. In the spring I had a roofer look at it. He said, and I quote: "I can probably fix this in an hour, but I'm not going to, UNLESS you agree to a new roof next summer." (At $55,000!! ) I calmly told him I can't commit to that and I don't much take to extortion. Thank you for your time. I did my research, took down the tiles, put new Ice and water barrier up, put the tiles back down and what do you know.... it's fixed! Total outlay: One roll of water and ice membrane, nails, one ladder and a few days of MY time. Total cost... about $200. Don't like it? LEARN TO DO IT YOURSELF!!! I practice what I preach. I have repaired my furnace, AC unit, washing machine, all the faucets in the house, roof, the DEAD spa in the backyard, rebuilt the in sink garbage disposal, repaired some duct work, corrected a few "what the hell???" fixes in the house and repaired 2 split sprinkler pipes... oh yeah, also fixed the garage doors after getting a quote that would choke a horse to death. I just do it myself and LEARN to do it. That is also how I got so good at repairing other people's stuff. There ARE exceptions: I had my old house painted. I could do it, but in the time someone else painted it, I sat on my shop stool and worked. I made DOUBLE what it cost me to paint the house, instead of NOTHING had I DONE SO MYSELF. So if you don't agree with pretty standard business practices, as TIME is Money.... and we only have so much time to give before we die, then learn to do it yourself because you really SHOULD.... and only YOU can decide what your limited time is worth. And then if you DON'T succeed at a task, you have no one to blame but yourself. No fix, no pay. Remember, we ALL trade part of our LIFE itself for money, by working and earning a check. That time is irrevocable. You will wake up one morning, old and tired and worn out. You better get something for it to be worth sacrificing your LIFE. I get the argument, but I fully understand the value of time and make a point of thanking other people for THEIR time. Trump said it well when he was told to exercise: "I have only so many heartbeats, I'm not wasting any of them running on a treadmill" Cheers! |
| woody:
--- Quote from: Runco990 on July 05, 2024, 01:30:05 am ---Trump said it well when he was told to exercise: "I have only so many heartbeats, I'm not wasting any of them running on a treadmill" --- End quote --- I have to disagree with Trump here. Even if you would have a finite number of heartbeats, exercising makes your heart go fast during the exercise period, while slowing it down while not exercising. As most people have much more off-exercise time than on-exercise time this would give you more total hearttime. Which you then can spend repairing more stuff ;D |
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