Probably for EMC reasons. They used the zero ohm resistor so they decide whether or not to connect it, depending on results of pre-compliance testing most likely.
It's actually very common in a lot of SMPS for the heatsink to be connected to the negative of the bulk capacitor (primary side circuit gnd reference). Even with the switching device isolated from the heatsink, at operating frequency the capacitance between the device and heatsink is significant enough to cause the heatsink to become a source of EMI.
I would guess either something shorted against the heatsink, or the insulation of the thermal interface broke down.