Flir Tau 2 Infrared Camera Issue

[ixiu]

I have a Flir core Tau 2 camera that I connect to a laptop via USB. I use the Flir Controller GUI to take snapshots and I encounter the following error when i try to retrieve and view snapshots that i have taken.

Additional info:
Windows 10 machine
Snapshots taken can only be viewed through the GUI, they are not on the SD card (when i look used SD card reader).
The software works fine on windows 7.
Under properties option on the windows 10 machine you can run the software in Windows 7 compatibility mode but it comes up with the same error.     
The Flir tau 2 is not compatible with any other FLir software on their website. However there are 3rd party software it is compatible with, but i am yet to find any.
Snapshot taken files can only be saved in .jpeg format and that choice is not available until the image is retrieved which is where this error occurs. 

any help would be helpful
Thanks