Fluke 289 no display after data logging

[Marz]

Hi Guru's,

My trusty old (2009 vintage) 289 will not display anything after a data logging episode.
Emailed Fluke and they said lifetime warranty (yer I know that's not true lol...) and pointed me to the Aus repairer (Plus-ES).
Conversed with Plus-ES and they say I have to have proof of purchase to claim warranty. Purchased this beast 08/10/2009 as a birthday present to myself. Dunno about you guys, but I haven't/don't keep invoices for 10 plus years....'

Anyway, as Plus-ES want millions just to look at my 289 I thought I'd ask the question here.

Is there anyway to check that it is the LCD that's cactus or if the problem is with the driver chip?

It powers up ok, can do continuity check (beep) and it will light up a LED in diode check.

Any help will be greatly appreciated.

Thanks,

Marz.

[bdunham7]

Just so we understand, is it not currently displaying anything even after a power cycle and removing the batteries? 

Where did you buy it?  Is there any chance they might still have the purchase information?  You seem to know the date quite specifically.

[Muttley Snickers]

Hi Guru's,
My trusty old (2009 vintage) 289 will not display anything after a data logging episode....Emailed Fluke and they said lifetime warranty (yer I know that's not true lol...) and pointed me to the Aus repairer (Plus-ES)...Conversed with Plus-ES and they say I have to have proof of purchase to claim warranty. Purchased this beast 08/10/2009 as a birthday present to myself. Dunno about you guys, but I haven't/don't keep invoices for 10 plus years....' (snip....)

Welcome to the forum.   
I have a 289 of around the same age so could probably conduct a few tests or measurements if required. I believe their lifetime warranty was limited to 10 years (or 7 years after a product is discontinued) and only for the original purchaser, so that avenue was probably just a bum steer anyway.   

You seem to know the date quite specifically.

I think it was his birthday, mine was yesterday and I forgot to buy myself another multimeter, it's a thing apparently.   

[bdunham7]

I believe their lifetime warranty was limited to 10 years (or 7 years after a product is discontinued) and only for the original purchaser, so that avenue was probably just a bum steer anyway.   

It's 7 years after discontinuation with a minimum of 10 years after purchase.  Since it is still a current model, every 289 ever made is still under warranty.

[Marz]

Just so we understand, is it not currently displaying anything even after a power cycle and removing the batteries? 

Where did you buy it?  Is there any chance they might still have the purchase information?  You seem to know the date quite specifically.

That's correct. Not displaying anything. Purchased it from Blackwoods and that's a good idea, will chase them up Monday.
As to the date, as I mentioned, it was a birthday gift to myself albeit a day early lol.

[Marz]

Welcome to the forum.   
I have a 289 of around the same age so could probably conduct a few tests or measurements if required. I believe their lifetime warranty was limited to 10 years (or 7 years after a product is discontinued) and only for the original purchaser, so that avenue was probably just a bum steer anyway.   

That would be very much appreciated. I'm assuming that the screen has died, but I can't be sure. If I could confirm that it is just the screen, I'll just order one off the multitude of sellers on the net and replace it myself. Way cheaper than sending it to Plus-ES and jumping through hoops.

[Muttley Snickers]

I would probably start with a thorough read of the thread linked below which contains some extremely good information including a number of test point references, best to read the whole thing.

https://www.eevblog.com/forum/repair/fluke-289-woes/

[Marz]

I would probably start with a thorough read of the thread linked below which contains some extremely good information including a number of test point references, best to read the whole thing.

https://www.eevblog.com/forum/repair/fluke-289-woes/

Awesome, thank you.

[Black Phoenix]

I would probably start with a thorough read of the thread linked below which contains some extremely good information including a number of test point references, best to read the whole thing.

https://www.eevblog.com/forum/repair/fluke-289-woes/

Awesome, thank you.

Also if you need the service manual with schematics he it is: https://www.eevblog.com/forum/testgear/fluke-189iian-(289)-service-manual

[bdunham7]

I believe their lifetime warranty was limited to 10 years (or 7 years after a product is discontinued) and only for the original purchaser, so that avenue was probably just a bum steer anyway.   

It's 7 years after discontinuation with a minimum of 10 years after purchase.  Since it is still a current model, every 289 ever made is still under warranty.

I have to correct myself.  I don't know why, but I suddenly remembered this days later:

Lifetime Limited Warranty
Each Fluke 20, 70, 80, 170, 180 and 280 Series DMM will be free from defects in material and workmanship for its lifetime. As used herein,
“lifetime” is defined as seven years after Fluke discontinues manufacturing the product, but the warranty period shall be at least ten years from
the date of purchase. This warranty does not cover fuses, disposable batteries, damage from neglect, misuse, contamination, alteration, accident or abnormal conditions of operation or handling, including failures caused by use outside of the product’s specifications, or normal wear
and tear of mechanical components. This warranty covers the original purchaser only and is not transferable.
For ten years from the date of purchase, this warranty also covers the LCD. Thereafter, for the lifetime of the DMM, Fluke will replace the LCD
for a fee based on then current component acquisition costs.

That last little bit is important--the warranty on the LCD is expired.   

If the proof of purchase can be located, it would still be worth asking what the LCD replacement fee would be, since if you send it to them the possible results are either they repair/replace it under warranty, they replace the LCD for the so-called nominal fee or they deny coverage based on abuse.

[Marz]

Hi all,

Thanks for all the responses, very much appreciated.
Apologies for not responding sooner, I've torn my ACL and damaged the Medial Ligament (that's on top of tearing my hamstring on the same leg).
Anyway, Blackwoods was a no-go with trying to get a copy of the invoice. Looks like I'll be doing a lot of reading and testing for the next few months and hopefully it's just the LCD that has died.

Again, thanks for the replies and help, will update when it's fixed (or not, lol).

Marz.

[Marz]

Been reading the fluke-289-woes thread and noticed on page 5 that nixxon mentions:

"The green light is not lighting up any more during booting, and there is no relay clicking during the boot. (Normally there is a relay click as the green light turns on, and another click as the green light turns off)"

My 289 definitely boots, the power led stays on for about 4 to 5 seconds, but I don't hear the relay clicking. I didn't even notice this until I read about it. I've had a poke around the net and here, but can't find any info on this relay.. Currently poking around the 189 schematic, but haven't spotted a relay and can't identify one when my 289 is disassembled.

Does anyone know where this relay is??

[bdunham7]

There is a very faint double-tick sound  when you turn it on (the two parts of the double click have a different tone) and then another tick as the light turns off.  These noises are very, very faint and you have to have it held up to your ear to notice it in all but the most silent environments.  I wouldn't conclude that it is a relay.  Mine is the newer version, so I don't know if any of that might be different with yours.

[mqsaharan]

Hi Marz,
Sorry to read about your ACL. I hope you'll get well soon.

Since your meter is more than 10 years old, you may not get under warranty repair.

I don't know how much helpful my reply will be, here it goes anyway.
First thing you need to know is if rest of your meter is working. As per your first post, continuity is working and I think if it was working then perhaps your meter is all right and only the LCD needs replacement. You can check the power rails and clock signals, etc., for LCD to make sure that it is getting what it needs. Refer to the service manual for the required info to check the power rails, etc. to LCD.
You can also check the rest of the functions by connecting your meter to PC using IR cable (assuming that you have one and it is already set up on your computer). You can read about it and much more regarding repairing 289 in the following thread. Filter the info relevant to your problem from it. My suggestion is to start from post 84. The following link will take you straight to it.
https://www.eevblog.com/forum/repair/fluke-289-woes/msg1891046/#msg1891046

Good luck.

Edit: I'm sorry. I didn't read your last reply thoroughly. You are already reading the thread I mentioned in my post. I'm sure you'll figure it out.