The first thing you could check is if the PCB attached to the back of the CRT is loose and if there are any other parts not where they are supposed to be inside the device. When my scope arrived with DHL, I discovered that the PCB at the back of the CRT was not flat on it, plus the Fan and the PSU were knocked out of their fittings.
Even with "Fragile"-Stickers all over the packaging, DHL and probably other logistics companies also aren't too careful with them.