thanks - I will reply later with test data when i get access, though i'm a bit ambivalent about supplying it only because SOMETHING isn't working properly and it might confuse issues - i was just hoping someone could give me a pointer if I supplied the basic circuit topology so i could understand how such a thing would be possible. my best guess is that this circuit is 'riding shotgun' on top of the neighbouring circuit providing pos 18V (indicated as 'V+' in the rail across the bottom, where one might ordinarily see a ground)
The LM7824 is going to try to maintain 24 volts between its output terminal and its ground or sense terminal. Less than 24 volts it will turn on more, more than that it shuts off more. The LM7824 has no way of knowing what the rest of the circuit is doing. In this case, adding R11 and R12 causes current to flow in those resistors which means a voltage drop. In normal operation, R12 will have 24 volts across it and R11 will have some other voltage that I can't determine without knowing its value and the current--and that the LM7824 has no way of knowing about. So if you measure from the output to the bottom of R11, which is the same as your V+, you should get 24 volts + the voltage drop across R11. If your V+ line has a potential to another point (lets call it ground) --you say 18 volts--again this circuit doesn't know or care about that. If you measure from the output to ground in that case you will get 24V + the R11 voltage + 18V.
If there is another power supply in series like this and your circuit is an 'add-on', and the output is 17V measure to ground, while V+ is 18V, the most likely cause is that there is a complete failure, perhaps no power from the transformer, and the 17 volts is just your 18V from the V+ bleeding through the resistors and the unpowered regulator. Or, the regulator could be open, with the same result.