| Electronics > Repair |
| How much should I charge my customers for component level repair? |
| (1/8) > >> |
| elcomtel:
I need some advice. I recently became self-employed and registered my business: See: ELCOMTEL http://www.elcomtel.com.au/ Quicker than I expected I received my first 'real' customer. This is actually a very prestigious customer that has an enormous amount of technology on site. The kind of customer that you wouldn't need other customers because one customer would give you enough work to keep you happy if you know what I mean. My problem now is: How much should I charge them. This is my plan of a reasonable fee structure: - $200 an hour for the first 2 hours. - After 2 hours the rate changes to $50 an hour. - 'No fix - No fee' How can I charge someone where they get no value. - 6 months warranty on all repairs. - Free pick up and delivery in the Canberra A.C.T. region. I am a highly regarded electronics specialist and my customers will get exceptional quality of service and the highest quality standards in the country. Is my fee structure reasonable? Am I asking too much or too little? I just want to do an honest and fair job. My test and measurement equipment and other workshop equipment cost me a small fortune not including the effort I made to get my skills in the first place. How should I charge my customers for my component level repair services? Later I will be asking about how much to charge for electronics design work. Cheers, Jack |
| madires:
I don't know anything about the common charges down under but to find the right rate I recommend to check out what other local shops offering the same service charge. Also calculate what you need to charge to earn enough money for a living. If you can't compete by price you'll need to offer something outstanding or special to make potential customers choose you instead of a cheaper shop. |
| GeoffS:
Deciding on you rfee structure should have been done as part of your business plan and setup. It's a bit late to make this decision after you get your first customer. |
| elcomtel:
I was asking for advice. Not criticism. |
| NerdCore:
--- Quote from: elcomtel on July 11, 2013, 01:16:36 pm ---My problem now is: How much should I charge them. This is my plan of a reasonable fee structure: - $200 an hour for the first 2 hours. - After 2 hours the rate changes to $50 an hour. - 'No fix - No fee' How can I charge someone where they get no value. - 6 months warranty on all repairs. - Free pick up and delivery in the Canberra A.C.T. region. I am a highly regarded electronics specialist and my customers will get exceptional quality of service and the highest quality standards in the country. Is my fee structure reasonable? Am I asking too much or too little? I just want to do an honest and fair job. My test and measurement equipment and other workshop equipment cost me a small fortune not including the effort I made to get my skills in the first place. How should I charge my customers for my component level repair services? Later I will be asking about how much to charge for electronics design work. Cheers, Jack --- End quote --- Sounds to me like this company hasn't accepted you officially but verbally. No company in their right mind would agree to terms...without terms. Honestly, the computer component repair business (at least here in Cleveland, Ohio) is so saturated with repair shops it's diluted and muddied the waters. Regardless of your qualifications, the bottom line is the bottom dollar. A business is more concerned with the cost of repair than the qualifications. Hell, they will choose the cheapest bid as long as it comes with a warranty. Who cares if it breaks, they will repair it. My advice to you is, as some have mentioned, find what your competition charges. Find the most common price and the average price. which ever is cheaper, undercut that a bit and use your credentials to sell your service over everyone else. Be prepared for long days scraping the bottom of the barrel. I got out of the computer repair business because everyone who knows CTRL + ALT + DELETE thinks they can repair a computer. As I said the market is so flooded that the only thing you can do is talk about price. Even if you say you have 30 years experience the next thing out of the customers mouth is always, "Yea, but XXX is cheaper." Good luck! and don't quit your day job!! |
| Navigation |
| Message Index |
| Next page |