BT YouView DTR-T4000 powers off

[perdrix]

Powers up normally, then change channels and it powers off.

Is there any hope to repair?   Any common issues.  If it can be repaired that's preferred as I don't want to loose all the HD recordings as I understand the HDD HD data is encrypted such that only that box can play back the recordings

Thanks
David

[807]

Have you tried a different power supply? Or tried any of the maintenance menu options?

[perdrix]

I tried another power supply as I had one from an earlier Youview box - same problem died pretty sharply.

Never get as far as maintenance menu.

D.

[807]

...Never get as far as maintenance menu...

Have you tried pressing the down arrow button for 5 seconds after first powering up the box? I believe the instructions for your box are the same as the T2000 shown here...

https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode/

There are 5 options. 3 of them should keep your recordings...

    1. Software Reset
    2. Factory Reset , keep recordings (recommended)
    3. Factory Reset, delete recordings (if option 2 doesn't resolve your issue)
    4. Internet / USB recovery, keep recordings
    5. Internet / USB recovery , delete recordings

[perdrix]

Now it won't stay powered for more than 10s after turn on!  So I think I'm out of luck.

All my soldering kit and meters etc. are in boxes after a house move and even if (as is likely) this is just failed electrolytic caps, I won't be able to replace them for weeks .   So to keep domestic peace I've ordered another one from an eBay seller.

D.