I had a similar problem using old Tek probes. The probes had broken wires in the 10X sensor pin. Made the 54810 go nuts. It didn't know what the input was. Kept switching at apparently random times to 50 ohm I suppose the broken wire was contacting intermittently and confusing the input sensor.
Probably you had a similar problem but with an intermittent connection in the 10 X sensor path and fixed it by fixing/cleaning the bad connection in the 10X sensor pin path.
I took apart the old Tek probes and fixed the broken wire problem and they now work, but I do not think I will use them much.
By the way, you can upgrade the 54810 to 2Gs from 1Gs. There is a thread on this somewhere here. Very easy to do.
Also there is a way to change the hard drive to solid state drive.
The 54810 is my first modern digital scope. I really like it, I had older digital scopes that I did not care for at all.
Wally