Hello! First post at EEVblog, and I've ended up here cause I'm at my wits' end trying to find a replacement power jack for this Jabra 9470 PRO. A friend dropped it off with me cause I occasionally do minor electronics repair, and have done small board-level fixes for him before. This unit has a bad power jack. The unit would only receive power when the plug was inserted and pulled up. Since the jack itself is too small to get tools in and straighten out the fingers inside, I decided to remove and replace the jack. No problem, right? Well, the removal went fine, but I can not find a replacement jack anywhere that resembles the original one.
https://photos.app.goo.gl/p3pD85rtpyC2h2vV9 is the underside of the PCB showing the three solder holes, plus the odd retention holes near the top edge of the board. Odd, cause everything I've found at Mouser/Digikey/Newark all have board-retention holes similar to the reset button next to the empty jack location.
https://photos.app.goo.gl/kQQvPxz3EfK5YPWn8 is a pic of the empty jack location in the case. Size is roughly 8mm x 4mm. I don't have my calipers handy, so that's about as close as I could get by eye.
The jack looks to accept a standard 2.35mm outer, 0.7mm inner coaxial plug. I'm hoping that someone can point me to a part that will work. If push comes to shove I'll just pigtail a different jack off the board, but I'd really rather not do that if I can avoid it.
I'm pretty unhappy with Jabra. Their customer support was unwilling to help in the first place, then decided their policy wasn't to help at all...And we only got to that point after I cajoled them into contacting their product engineers. It bothers me that a $120 piece of kit may get binned cause of what will probably be a $0.76 component (at individual price).
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