turning those pots on the analog board and att board are not helping, what else i should be looking at? any suggestion?
why is it that anyone with zero knowledge always begins by turning anything that looks like a potmeter, trimcap, or inductor ?
yeah, this is always very unfortunate.
People even don't know what kind of mess they doing, it's actualy better to unsolder BGA chip and resolder it 10 times in a
diy oven than "playing with trimcaps or pots" - once they set wrong in most case you can only re-calibrate the device with special hardware and software.
any suggestion?
remve the metal cover, the small board is attenuator unit. The error will be probably somewhere there.
Check voltages (maybe attenuator switch driver is broken), check relais (apply 1khz signal to working channel, set a specific condition, measure, write down,
do the same with broken channel and compare results ...) - when there is no diff in the signals then check the bigger (the analog board), e.g.
if the signal is going to ADCs.
Btw, you have working channels in this scope, use them! When you apply 1khz square to ch1, you can meaure e.g. ch3 and compare with the broken ch4.