Sorry to ask, but is the battery charging when it's plugged in? Does the FSH show the battery as charged? If you bought the battery from us, it's not charged when it's delivered.
If you bought it from a 3rd party: I've seen some permanently dead FSH3/6 batteries: like all rechargeable batteries, they have a finite lifespan and the FSH3/6 is an older platform (about 15 years since we stopped making them).
At a minimum, I would use a DMM to check that it is holding a charge in the open state (i.e. battery unconnected to anything)