Better problem description needed!
What picture on which output, error messages, other diagnostic relevant data ? (screenshots welcome - usually you can get a screen where it tells you the transponder frequency, symbol rate, error rate and RSSI.)
Listening to the data bus makes no sense (in fact negative sense as you can screw it up) in this state.
To debug the receiver, completely erase the transponder list and do a full search or preset to your sattelites known channels, frequency and symbol rate wise.
First:
Does another receiver work at the given LNB? Does your suspect receiver work at another LNB ?