Hmmm.
Make sure both intensity knobs are all the way up and the horizontal position knob is close to centered. Change the Horizontal Mode to A instead of ALT. Hook up a 10X probe to CH1 and connect it to the probe calibrator output, then change the A TRIGGER to Normal and see if you can get the trigger light to come on by adjusting the trigger level all the way from one end to the other.
If none of that works, disconnect the probe, set the timebase knob to XY and see if you can get a dot on the screen by adjusting the CH1 and CH2 position knobs.