Electronics > Repair
tds5052 system error repair help
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pasta2018:
Recently I have got a tds5052, after power on it display a system error and can not run the tekscope.app correctly.
After reinstall the OS and drivers, there is no change.
I also try the reset button on the PPC board, still the same.
Then I add Dword para in the regedit, following this link:https://www.eevblog.com/forum/testgear/$200-reward-for-information-regarding-tek-tds5000b-debug/,after restart, the scope shows a runtime error that could not locate acquisition hardware.
In the root disk I got a debugMsg file,the codes are as follow:

--- Code: ---
***************************************

File opened:  Fri Feb 11 09:45:55 2022



***************************************

Feb 11 09:45:55 -
Scope.exe RELEASE build.

Feb 11 09:45:55 - Initializing KrfTech WinDriver.
Feb 11 09:45:55 - CExeModule::Unlock: 4
Feb 11 09:45:55 - CExeModule::Unlock: 5
Feb 11 09:45:55 - CExeModule::Unlock: 4
Feb 11 09:45:55 - CExeModule::Unlock: 3
Feb 11 09:45:55 - WinDriver open was successful.
Feb 11 09:45:55 - Expected WinDriver version 505 is correct.
Feb 11 09:45:55 - Opening Hounddog IO processor
Feb 11 09:45:55 - One card with desired ids on bus 2 in slot 13 with function 0.
Feb 11 09:45:55 - Successfully fetched PCI card information.
Feb 11 09:45:55 - There are 4 items in the card information.
Feb 11 09:45:55 - IOP card register was successful.
Feb 11 09:45:55 - Item 0:
Feb 11 09:45:55 - Sharable.:
Feb 11 09:45:55 - ID 5 = BUS
Feb 11 09:45:55 - Item 1:
Feb 11 09:45:55 - Sharable.:
Feb 11 09:45:55 - ID 1 = INTERRUPT
Feb 11 09:45:55 - IRQ = 18
Feb 11 09:45:55 - LEVEL SENSITIVE INTERRUPT.
Feb 11 09:45:55 - Item 2:
Feb 11 09:45:55 - NOT Sharable.:
Feb 11 09:45:55 - ID 2 = MEMORY
Feb 11 09:45:55 - Base Address = 0xf3800000.
Feb 11 09:45:55 - Length = 0x00800000 (8388608) bytes.
Feb 11 09:45:55 - WD_Transfer Base Address = 0xba0a0000.
Feb 11 09:45:55 - Direct user memory transfer base address = 0x01cf0000.
Feb 11 09:45:55 - CPU physical address = 0xf3800000.
Feb 11 09:45:55 - Item 3:
Feb 11 09:45:55 - NOT Sharable.:
Feb 11 09:45:55 - ID 2 = MEMORY
Feb 11 09:45:55 - Base Address = 0xf43e0000.
Feb 11 09:45:55 - Length = 0x00020000 (131072) bytes.
Feb 11 09:45:55 - WD_Transfer Base Address = 0xba080000.
Feb 11 09:45:55 - Direct user memory transfer base address = 0x024f0000.
Feb 11 09:45:55 - CPU physical address = 0xf43e0000.
Feb 11 09:45:55 - Opening TDS5000 PCI Aquisition Interface
Feb 11 09:45:55 - Opening TDS5000 PCI Aquisition Interface
Feb 11 09:45:55 - D:\view_storage\TDS5000_Version_1.2.1\hounddog\Win\hardwareAccess\winDriver.cpp at 357: Could not locate acquisition hardware.
Feb 11 09:45:55 - CExeModule::Unlock: 7
Feb 11 09:45:55 - CExeModule::Unlock: 8
Feb 11 09:45:55 - CExeModule::Unlock: 7
Feb 11 09:45:55 - CExeModule::Unlock: 6
Feb 11 09:45:55 - CExeModule::Unlock: 5
Feb 11 09:45:56 - THREAD ID: 0X00000000  TreadFunc started here using _beginthread which does not give you a thread id.
 - Started in D:\view_storage\TDS5000_Version_1.2.1\hounddog\Win\scope\trmgrif.cpp at 261.
Feb 11 09:45:56 - THREAD ID: 0X77E876A1  Started ThreadFunc  - Started in D:\view_storage\TDS5000_Version_1.2.1\hounddog\Win\scope\trmgrif.cpp at 2228.
Feb 11 09:45:56 - THREAD ID: 0X77E876A1  Started ThreadFunc  - Started in D:\view_storage\TDS5000_Version_1.2.1\hounddog\Win\scope\trmgrif.cpp at 3254.
Feb 11 09:50:01 - THREAD ID: 0X00000188  Monitor External Reference. - Started in D:\view_storage\TDS5000_Version_1.2.1\hounddog\Win\hardwareAccess\raxRefMonitor.cpp at 37.
Feb 11 09:50:01 - Skipping Apps Interface Startup due to GPIB startup failure
Feb 11 09:50:01 - Send message to IOP called with message length that exceeds maximum allowed.
Feb 11 09:50:01 - CExeModule::Unlock: 8
Feb 11 09:50:01 - CExeModule::Unlock: 7
Feb 11 09:50:01 - CExeModule::Unlock: 6
Feb 11 09:50:01 - CExeModule::Unlock: 5
Feb 11 09:50:01 - CExeModule::Unlock: 4
Feb 11 09:50:01 - CExeModule::Unlock: 3
Feb 11 09:50:01 - CExeModule::Unlock: 2
Feb 11 09:50:01 - CExeModule::Unlock: 1
Feb 11 09:50:01 - CExeModule::Unlock: 0
Feb 11 09:50:01 - CComModule::Unlock() returned 0 -- Setting hEventShutdown.
Feb 11 09:50:02 - Send message to IOP called with message length that exceeds maximum allowed.
Feb 11 09:50:02 - Got shutdown request from windows message broadcast.
Feb 11 09:50:02 - Exiting tWinMain
Feb 11 09:50:02 - Error attempting to force any apps to exit.
Feb 11 09:50:02 -
SHUTTING DOWN HOUNDDOG APPLICATION.
If you don't see a shutdown complete message, something is broken!!

Feb 11 09:50:02 - raxClose in progress.
Feb 11 09:50:03 - Closing interrupt.
Feb 11 09:50:03 - Pai nterrupt thread was not active.
Feb 11 09:50:03 - Pai kernel plugin was not active.
Feb 11 09:50:03 - Iop interrupt thread was not active.
Feb 11 09:50:03 - Iop kernel plugin was not active.
Feb 11 09:50:03 - PAI was not registered.
Feb 11 09:50:03 - Unregistering IOP.
Feb 11 09:50:03 - Closing WinDriver.
Feb 11 09:50:03 - WINDRIVER EXIT COMPLETE.

Feb 11 09:50:04 - CExeModule::Unlock: 1
Feb 11 09:50:04 - CExeModule::Unlock: 0
Feb 11 09:50:04 - CComModule::Unlock() returned 0 -- Setting hEventShutdown.

--- End code ---


Now I am not sure whether I have installed a right acquisition driver,My scope serial number is B04XXXX, can someone share a suitable  driver for a try. And if you have any suggestion please let me know, many thanks.
Jwalling:
Check in the Windows device manager that the Tektronix hardware is not in an error state.
pasta2018:
Yes, there is no error for all devices.
mikehank:
Try reseating the acq board.  Be careful its kind of a pain.  Make sure all the pins on the interface are not bent.
Wahyueko:
How to resetting Acq board?
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