
I meant with everything connected, turned on and set so that the problem is happening.
What I suspect I'll see is that you have it in AUTO trigger mode but the trigger indicator light is not on. You likely need to adjust the trigger level until the light is on, which should be somewhere in the middle of the adjustment if the scope is working properly. Unlike many other Tek scopes, this model does not have the AUTO P-P feature which sets the trigger level automatically, so the AUTO trigger mode is 'dumb' and just triggers so you have something to see. You will almost always want to use this scope in the NORMAL trigger mode.