If, as you say, there is full supply voltage on the output of an op-amp that is supposed to amplify audio, then that op-amp is almost certainly faulty, or something around it is.
Op amps pretty much always fail with the output being either + Vpower supply or - Vpower supply.
I don't know why you are further speculating and pontificating, when there is clearly a problem that needs fixing first, and might be the cause of the symptoms.