10 out of 100 will make noise,
Well, out of the two cases of "fake" leds we have here, both complained, and 1 is getting a full refund and you can tell us where you stand on that.
So if your experience is representative, 100% of the customers will make noise;
If your experience isn't representative, ...
you made a very wrong assumption in calculating your statistics. I wouldn't have described if I do not see this thread. We have all the 99.999% of the buyers whose behaviour we do not know and we cannot make any strong assumption. I just described a possibility. Not visible in which country you are, but it is generally very easy to notice buyers behaviour. I lived lot's of places in Europe. In Germany people would be very upset if they are are screwed up for even 1 cent. I agree with that. It is not about being "small" it is about showing that it does not work. Here in Belgium the "screwing up" works at industrial case. Insurances and other services are very bad, they cheat, they send out double invoices. What is the business model? There will be people who do not bother and pay! And beleive me: hear from lot of people: yes I preffer to pay rather than fight... and often they are right... the energy you invest is high. The same here... How much are you willing to pay to get your 1$ back? No threshold? Yes there is a threshold... So not sure if you as a buyer will win. But if you don't win, the seller wins, and the dollars ad up. Had another bad experience with ebay, where I order small items, all together 150$. The business model was: he lowered the price for lot of items. He was selling non-existent items under the price of market, so everybody was buying lot of trendy stuff. The guy suddenly disappeared. He was a seller in Germany. Apparently he run away with several millions he "made" during these weeks! Those times (~15 years ago) that was possible on ebay... Probably now not. People are inventive in how to find business... Not everbydoy is honest like us
There is no way anyone is selling fake non-working items on eBay as a calculated ruse to make money. eBay watches closely the feedback and number of cases, and even if a seller is selling thousands of items per day, if they are getting a lot of cases, they get banned from eBay.
This eBay seller is getting more than 400 feedbacks per day - which means they are probably selling 1,000 to 1,500 items per day. They are not trying to be a big name in the LED business. Their business is buying wholesale lots of stuff at various Chinese outlets and listing it all on eBay. Somewhere, somehow a batch of junk LED's was made. Maybe they were photo samples. Maybe someone screwed up at the factory and the machine that puts the dies on didn't run, who knows. Point is, those were ultimately sold (probably numerous times) and this seller got them at some auction or as part of a huge lot of parts - and listed them all on eBay.
The idea that they are selling dozens of legit items and then using that as a front to unload fake LED's just doesn't make sense.
And Chinese customer service is nothing like Western service. "refund" is a foreign word to them... that's why they want to offer partial refunds. They don't know what dies are, they don't know what LED's are, they don't know what fake LED's are - it's just a box of stuff they bought as part of a container load of parts.
The thing to do is just ask for a refund. It would be polite to do it through a message rather than opening up a dispute first. But if they don't reply, open a dispute and get your $$ back.