Author Topic: Quality Warning for Erem E7SA Tweezers from Amazon  (Read 2339 times)

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Offline figurativelythedevil

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Quality Warning for Erem E7SA Tweezers from Amazon
« on: August 29, 2021, 04:50:59 pm »
Hey y'all! I work with small SMT components on the daily for work (down to 0402 generally), so I have a need and appreciation for high quality tweezers. As such, my job was gracious enough to provide me with a set of Weller Erem E7SA curved tweezers. I've used them basically every day since, and knew that I needed a pair for my homelab; they're seriously the best tweezers I ever used. My company bought them through Digikey, but I figured I'd have a look around and see if I could save myself some money, and indeed, I found the same set of tweezers listed on Amazon (shipped & sold by Amazon, not some shady 3rd party) for about $8 cheaper, plus free shipping with prime. Winner winner, right? Went ahead and ordered them, they show up, and I immediately feel something is off about them. The finish of the grips was different, and the tip didn't seem as small or as well machined as the pair I had at work. I didn't want to bring my work tweezers home to compare, so I decided to trust my hunch and I ordered another pair, this time from Digikey. They showed up a few days later and confirmed my suspicion! They were indeed significantly different side-by-side, with the Digikey pair matching the other I use for work. I decided to post an Amazon review to warn others. Since then, I sadly managed to mangle the tips of my work pair and had to order a replacement, this one again was consistent with the quality of the other two Digikey pairs. This leads me to believe that either Weller is binning their tweezers based on what distributor they're going to, their QC is all over the place and I just happened to get a bad pair, or the pair I received from Amazon isn't a genuine pair. I'm leaning toward the third option right now, as it doesn't even look like the two pairs came from the same stamped metal mold (which is how I assume these are made, unsure tbh). Amazon since decided to remove my review after verifying authenticity, but I'm not sure.

Anyway, I thought y'all would be ones to appreciate the differences here, so be warned! Stick with trusted distributors!

edit: Disregard the time stamps on the close-up photos, I haven't set the date & time for my microscope, this was just a few weeks ago.
« Last Edit: August 29, 2021, 04:58:39 pm by figurativelythedevil »
 
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Offline thm_w

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Re: Quality Warning for Erem E7SA Tweezers from Amazon
« Reply #1 on: August 30, 2021, 09:30:08 pm »
It is a different grind on the tip for sure.
Although their spec sheet gives no actual tip size, all I can find is:

Erem E7SA Specifications:
    Material: Stainless Steel
    Material Category: Metal
    Overall Length: 4.724in
    Point Type: Very Fine
    Weight in g 27.5

I sent the photos to weller email, lets see what they say.
 
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Offline thm_w

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Re: Quality Warning for Erem E7SA Tweezers from Amazon
« Reply #2 on: September 01, 2021, 05:36:39 pm »
Here is the response:

Quote
thanks and no. We have not shipped that part to Amazon. But yes, these tools are produced only in one location (Switzerland). So it looks like this is at least not a current production from Weller.

So that tells me either its a fake, or maybe some very old production run. Not clear on the second part. Was there any date code on the plastic box?
Either way, I think that would give justification to return it to Amazon.
 
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Offline figurativelythedevil

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Re: Quality Warning for Erem E7SA Tweezers from Amazon
« Reply #3 on: September 01, 2021, 08:13:34 pm »
Here is the response:

Quote
thanks and no. We have not shipped that part to Amazon. But yes, these tools are produced only in one location (Switzerland). So it looks like this is at least not a current production from Weller.

So that tells me either its a fake, or maybe some very old production run. Not clear on the second part. Was there any date code on the plastic box?
Either way, I think that would give justification to return it to Amazon.

Interesting! Thanks for reaching out to them! I suppose it could be a fluke and I got some old old stock, I hadn't considered that possibility. Sadly there wasn't a date code on the packaging, just the plain square plastic tube with the barcode & description on it. I couldn't distinguish the packaging of the pair from Amazon from the ones from Digikey, so if it is indeed a fake, they at least got that one right. I don't think I'll be returning the Amazon pair as they're still useful, but I definitely won't be getting another set if something happens to them.
 

Offline ygi

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Re: Quality Warning for Erem E7SA Tweezers from Amazon
« Reply #4 on: September 01, 2021, 10:12:19 pm »
Don't expect Weller to publicly throw Amazon under the bus. They will probably settle the matter behind closed door and unfortunate buyers will never know because it's bad PR for both companies.
 

Offline devorah

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Re: Quality Warning for Erem E7SA Tweezers from Amazon
« Reply #5 on: December 03, 2021, 05:32:34 pm »
i think i just got the same pair but am unsure.
i was checking the photo comparisons you posted (and thank you for those by the way) but still not sure with mine.
my question i was wondering can you post a picture of the tweexers other side where it says EREM because mine says Weller and i have not seen any with that on the tweezers. which are the fake ones the top or the bottom (in that first picture?)
 

Offline thm_w

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Re: Quality Warning for Erem E7SA Tweezers from Amazon
« Reply #6 on: December 03, 2021, 11:30:14 pm »
i think i just got the same pair but am unsure.
i was checking the photo comparisons you posted (and thank you for those by the way) but still not sure with mine.
my question i was wondering can you post a picture of the tweexers other side where it says EREM because mine says Weller and i have not seen any with that on the tweezers. which are the fake ones the top or the bottom (in that first picture?)

Its in the photo overlay, amazon = lower quality = suspected fake
 

Offline tooki

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Re: Quality Warning for Erem E7SA Tweezers from Amazon
« Reply #7 on: December 05, 2021, 02:34:23 pm »
Here is the response:

Quote
thanks and no. We have not shipped that part to Amazon. But yes, these tools are produced only in one location (Switzerland). So it looks like this is at least not a current production from Weller.

So that tells me either its a fake, or maybe some very old production run. Not clear on the second part. Was there any date code on the plastic box?
Either way, I think that would give justification to return it to Amazon.

Interesting! Thanks for reaching out to them! I suppose it could be a fluke and I got some old old stock, I hadn't considered that possibility. Sadly there wasn't a date code on the packaging, just the plain square plastic tube with the barcode & description on it. I couldn't distinguish the packaging of the pair from Amazon from the ones from Digikey, so if it is indeed a fake, they at least got that one right. I don't think I'll be returning the Amazon pair as they're still useful, but I definitely won't be getting another set if something happens to them.
Why would you think “old stock” would be of lesser quality? Weller bought Erem, a long-established Swiss tool maker, because of the high quality products they make. If I expected there to be quality differences (which my own experience with both old and brand new Erem tools has not given any indication of), it’d be that Weller would have reduced the quality. But again, I’ve seen no evidence of that.

Since Amazon commingles its own stock with that of third party vendors, it’s entirely possible for Amazon’s own stock to become contaminated with fakes. It’s essentially impossible to know.

I’m curious as to what Weller replies. I suspect, contrary to ygi’s assertion, that Weller would aggressively fight Amazon regarding fakes, as many companies have been forced to do. Their reputation is essential to their success, and I seriously doubt Amazon is a major seller of their tweezers. (Since they’re so high-end that consumers typically don’t buy them, and Amazon is not where commercial/industrial customers go to buy their tools.)
 

Offline thm_w

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Re: Quality Warning for Erem E7SA Tweezers from Amazon
« Reply #8 on: December 06, 2021, 11:20:12 pm »
I’m curious as to what Weller replies. I suspect, contrary to ygi’s assertion, that Weller would aggressively fight Amazon regarding fakes, as many companies have been forced to do. Their reputation is essential to their success, and I seriously doubt Amazon is a major seller of their tweezers. (Since they’re so high-end that consumers typically don’t buy them, and Amazon is not where commercial/industrial customers go to buy their tools.)

I posted their reply above.
They do seem to carry various Weller soldering stations, likely directly shipped from weller, but Erem is probably separate.
 

Offline tooki

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Re: Quality Warning for Erem E7SA Tweezers from Amazon
« Reply #9 on: December 07, 2021, 12:56:06 pm »
It could go either way. I wouldn't be surprised if the soldering stations are also indirectly acquired. Amazon's commitment to supply chain purity is about as strong as a piece of canned spaghetti.
 
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Offline Haenk

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Re: Quality Warning for Erem E7SA Tweezers from Amazon
« Reply #10 on: December 08, 2021, 03:51:20 pm »
As we also act as a "vendor" to Amazon, I can tell you, that it is - as a vendor - no problem to sell fake products to Amazon, without the hassle of being a certified reseller oder need for proof of purchase.
These will then become "sold and shipped by Amazon"-items.
(We certainly wouldn't do that, but it's possible.)

I'd suggest to directly contact them in Switzerland, they should know.

 
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Offline E-Design

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Re: Quality Warning for Erem E7SA Tweezers from Amazon
« Reply #11 on: December 08, 2021, 04:24:43 pm »
Thanks for posting this. I for one appreciate information like this to help guide my future purchasing. I dont like the fact that they removed your Amazon review because somebody told them they were authentic - as if anybody would ever admit fakes. Sometimes, I don't mind the fakes knowing full well what I'm in for.. but knowing up front is quite helpful.

I agree that even an old weller stock should be old but very high quality. Therefore, these are likely fake regardless what Amazon people tell you.
The greatest obstacle to discovery is not ignorance - it is the illusion of knowledge.
 
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Offline tooki

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Re: Quality Warning for Erem E7SA Tweezers from Amazon
« Reply #12 on: December 08, 2021, 04:28:05 pm »
Old stock would simply be labeled “Erem”. But I can assure you, because I use it on a nearly daily basis, that that old Erem stuff is extremely well made, certainly not worse than Weller-branded product. (And the Weller-branded Erem tools I’ve bought seem just as good.) So I agree with the suspicion that they’re fake.

What surprises me about Amazon removing the review is that in the past, they erred on the side of caution. I once ordered a pair of Fluke test leads from Amazon, and got the real deal, but did contact them to say that the $5 sets from third parties had to be fakes (and some reviews said so). Without me asking, they refunded me the price of my (genuine) pair.

I rarely order from Amazon any more, other than for books. Amazon’s wish to become a flea-riddled bazaar has worked out for them, but it’s made Amazon very uninteresting to me, since I don’t always want to spend hours trying to track down a genuine article among an ocean of no-name garbage.
« Last Edit: December 08, 2021, 04:32:47 pm by tooki »
 


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