| Products > Test Equipment |
| "A" brand instruments vs "B" brand |
| << < (16/22) > >> |
| mwb1100:
--- Quote from: Domitronic on November 07, 2022, 11:46:17 am --- --- Quote from: Martin72 on November 04, 2022, 11:33:31 pm --- Or spareparts...Knob is lost ? no problem, here you have a new one. --- End quote --- Thats not valid for Tektronix. Asked them how much a repair of a knob on a 10 year old scope is. The encoder seems to be broken. Answer was that they don't even know if they have the part. I have to send the scope to Tektronix, and then they will check. This check costs already 700 Euros. And if they find they can't repair it because they don't have the part anymore the 700 Euro are gone. Edit: The scope was already 13 years old at the time of the request for a quote. --- End quote --- You should request your money back. They should never even ask for money to repair a device so old they don't have parts for it. I don't know how easy or difficult it will be to get them to honor that refund request, but I'd take it as far up the chain of command to the CEO - it's just not right. |
| nctnico:
Actually it is quite normal to pay an investigative fee if you want to have something repaired. Not just test equipment but this is also normal for TVs, washing machines, etc. Otherwise repair shops would be working overtime on diagnosing stuff that is beyond economical repair. Manufacturers are very picky about what they take in for repairs so they charge relatively high amounts of money. They don't want to deal with obsolete stuff they might not even have the tools for. However, there are also third party repair shops for test equipment that might be able to help out with older test equipment that is no longer supported by the manufacturer. IIRC forum member jwalling does oscilloscope repairs for a living. It might be worthwhile to contact him. |
| Domitronic:
--- Quote from: mwb1100 on November 07, 2022, 06:20:17 pm --- You should request your money back. They should never even ask for money to repair a device so old they don't have parts for it. I don't know how easy or difficult it will be to get them to honor that refund request, but I'd take it as far up the chain of command to the CEO - it's just not right. --- End quote --- Come on, you are totally missing the point. No issue with paying for repair. The issue is that Tek doesn't even provide the repair service. Or at least don't know if they can. Even that is fine and i can understand their decision from business point of view. But i disagree to the wide generalization here that the A brands provide the best service and you can get spare parts without problems. That might have been true 1-2 decades ago. But its not today. |
| Domitronic:
--- Quote from: nctnico on November 07, 2022, 06:29:10 pm ---Manufacturers are very picky about what they take in for repairs so they charge relatively high amounts of money. They don't want to deal with obsolete stuff they might not even have the tools for. --- End quote --- Thats true, i fully agree on that. They are not interested in repairing the old devices and just want to sell a new one. Just the same and no better than many other companies which are not considered A brands. --- Quote ---However, there are also third party repair shops for test equipment that might be able to help out with older test equipment that is no longer supported by the manufacturer. IIRC forum member jwalling does oscilloscope repairs for a living. It might be worthwhile to contact him. --- End quote --- No, if equipment breaks down and can't be repaired by the manufacturer we replace it. Same of course if repair isn't worth-while. Don't even bother to find a third party repair shop or try to fix it ourselves. If its not usable anymore its finally going to the dumpster, no matter which brand. Again, we still use and buy Tek because they have some good offers. But i disagree to the general myth of the flawless quality, the perfect service and the everlasting longevity of the A brand devices. Its simply not true (anymore). |
| nctnico:
I never claimed longevity. From my experience, the service of the A brands and quality of the firmware is better. For sure the A-brands mess up every now and then but in the grand scheme of things it isn't bad. |
| Navigation |
| Message Index |
| Next page |
| Previous page |