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A broken 34470A and Keysight's terrible customer service

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bdunham7:

--- Quote from: 6thimage on August 23, 2021, 06:14:09 pm ---My 34470A (7.5 digit multimeter) died 2 weeks ago - it was happy logging away one moment, beeped and then the screen went white with some random black vertical lines on it. It now will not boot and can't make it into the bootloader -
So whilst I'm trying to find any possible way to convince them into even considering repairing it, I thought it might be worth bringing to people's attention so anyone who's self-employed / a contractor / runs a small business knows to avoid Keysight.

--- End quote ---

Is it still within the factory warranty??  Where did you purchase it from?

tv84:

--- Quote from: Zucca on August 23, 2021, 08:11:15 pm ---You just got the wrong idiot guy on your path.

--- End quote ---

Could be but not very likely.

The email answer is too much polished to be a daydream from a wary employee. It must be something indoctrinated into them, probably with ex-EU state members...   ;)

nctnico:

--- Quote from: 6thimage on August 23, 2021, 06:14:09 pm ---I'm based in the UK, where there is no such thing as a business license and VAT registration is only required for turnovers greater than £85,000 - so Keysight are effectively discriminating against small businesses just in case someone wants to buy a 7.5 digit multimeter for domestic use.

--- End quote ---
Quit whining and register a business. Gets you a lot of perks as well like being able to shop at all kinds of stores selling to companies only.

TheSteve:
Have you tried calling them on the phone?

bd139:

--- Quote from: nctnico on August 23, 2021, 09:28:53 pm ---Quit whining and register a business. Gets you a lot of perks as well like being able to shop at all kinds of stores selling to companies only.

--- End quote ---

This is a bit wrong. The situation in the UK is:

1. Business -> get fecked over for minimum warranty.
2. Individual -> statutory "fit for purpose" warranty if the supplier or sellers gives a shit or not.

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