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A broken 34470A and Keysight's terrible customer service
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tggzzz:

--- Quote from: Cerebus on August 29, 2021, 10:55:03 pm ---Whether they are still good at this post the shitshow that  Carly Fiorina generated is open to question.

--- End quote ---

Princess Carly can be blamed for many things, but not the Agilent spinoff.
Cerebus:

--- Quote from: tggzzz on August 29, 2021, 11:22:58 pm ---
--- Quote from: Cerebus on August 29, 2021, 10:55:03 pm ---Whether they are still good at this post the shitshow that  Carly Fiorina generated is open to question.

--- End quote ---

Princess Carly can be blamed for many things, but not the Agilent spinoff.

--- End quote ---

I thought she was there pre-spinout but I'm quite happy to ascribe that to failing memory. It's the same thing in principle though, even if she personally was not the direct instigator, put MBAs and beancounters who've had the operation* in charge of something that ought to be run by human beings, preferably ones that are also engineers.

*Heart out, cash register in.
rsjsouza:

--- Quote from: floobydust on August 29, 2021, 10:30:32 pm ---No way to spin it- looks like a shit policy for OP and Keysight UK, and the no-communication says plenty :-//  I want a job where I can just stick my head in the ground, do nothing and get paid. Hey PR dept and exec get off the golf course already.
In a corporate environment I won't buy equipment from manufacturers that are known to discriminate or screw over customers. Sure Tier 1 can afford all the drama, delay, breakdowns, shipping etc. and I would not be personally affected much, but for small guys this PFO can be devastating.

--- End quote ---
You confuse me with some corporate shill trying to spin this - get over it. Listen and learn that's the reality in many of the corporate environments that have R&D, support, etc.

As for leaving the little guy behind, it is indeed a terrible policy and should at least not affect folks currently under warranty.
tggzzz:

--- Quote from: Cerebus on August 29, 2021, 11:53:24 pm ---
--- Quote from: tggzzz on August 29, 2021, 11:22:58 pm ---
--- Quote from: Cerebus on August 29, 2021, 10:55:03 pm ---Whether they are still good at this post the shitshow that  Carly Fiorina generated is open to question.

--- End quote ---

Princess Carly can be blamed for many things, but not the Agilent spinoff.

--- End quote ---

I thought she was there pre-spinout but I'm quite happy to ascribe that to failing memory. It's the same thing in principle though, even if she personally was not the direct instigator, put MBAs and beancounters who've had the operation* in charge of something that ought to be run by human beings, preferably ones that are also engineers.

*Heart out, cash register in.

--- End quote ---

She was there for months not years before spinout, but apinout would have happened with or without her.

UK HP employees will remember that period well. Most of us had HP shares, and one moment we had £X, the next £X minus the tax due on the Agilent portion of that £X. Many HMRC inspectors couldn't believe that, but it was true. The split was done in a way that didn't matter in the US, but did in the UK.

About a week before the end of the tax year, it was announced that the tax would be CGT rather than income tax?! Result: most people flogged their Agilent shares pronto, so as not to have a CGT liability. I suspect HMRC and HP had had many behind the scenes conversations.
Alex Nikitin:
Just when I thought about buying the 34465A for my own home lab...  :palm: . If I understand the situation correctly, Keysight won't sell me one directly and if I buy from RS or Farnell I am up the creek without a paddle after the 3 year warranty is finished (and even during that time the best I can hope for is an exchange from RS/Farnell, might even have trouble with that). And I won't have a chance to calibrate the meter at Keysight ... . It looks like I have to look for other options, not from them.  :wtf:

Cheers

Alex
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