Products > Test Equipment
A broken 34470A and Keysight's terrible customer service
<< < (27/32) > >>
floobydust:
I'd reach out and phone Agilent UK and ask them what the post-warranty repair policy is, in writing. Or go to the HQ in USA and ask. The corporation is too big for anyone there to care enough to stick out their neck and answer this crap.
United Kingdom; Telford   0800 0260637, Winnersh 0800 0260637
Neither is listed as a "Keysight Authorized Service Provider".
Worse yet, they seem to be changing things:
"Coming soon – new Keysight Support portal will provide personalized access for all of your support needs including Keysight Infoline Support."
"Now incorporating KeysightCare, Infoline and myKeysight portals"
"We populate dynamic grids for verified users by country and company so you see all your assets in one place."

Nothing listed for the UK.
philpem:

--- Quote from: AVGresponding on August 28, 2021, 03:15:01 pm ---The date of the change and the region it applies to seem to point pretty much directly at it being some sort of Brexit consequence.[/color][/size][/b]

--- End quote ---

The Brexit possibility is an interesting one. Given the fetish the current UKgov has for their ridiculous, separate "UKCA" scheme to "compete" with the CE-mark -- it's not entirely impossible that KS UK might have decided the safest route to take with non-UKCA kit is to simply stop supporting it.

Can't be done legally - don't do it at all...

It is disappointing. My U1251A is finally starting to wear out. I was going to order another from Farnell this coming week - but I might well go back to buying Fluke. Or even just some cheap Chinese DMM if the level of support is going to become somewhat equal (ie equally poor!) across the board!
oz2cpu:
I was 10 sec away from ordering a brand new 34470A today.. saw this thread, but now i put the decision on hold..
please tell me i am wrong ?
or what else to get, with same or better specs, thanks..
yes i will be ordering it from Germany
2N3055:

--- Quote from: oz2cpu on January 09, 2022, 09:27:08 pm ---I was 10 sec away from ordering a brand new 34470A today.. saw this thread, but now i put the decision on hold..
please tell me i am wrong ?
or what else to get, with same or better specs, thanks..
yes i will be ordering it from Germany

--- End quote ---
User Dr.Frank did some measurements:
https://www.eevblog.com/forum/testgear/keysight_s-new-34465a-(6-5-digit)-and-34470a-(7-5-digit)-bench-multimeters/msg889219/#msg889219

Also there were some problems with ACAL on 34470...
https://www.eevblog.com/forum/metrology/keysight-34470a-calibration-and-acal-problems/msg2314671/#msg2314671

I'm curious, would you be maybe better served with TWO 34465 than a single 34470 ?  >:D  Price would be similar...


Kleinstein:
An alternative meter to the 34470 could be the DMM7510.
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