| Products > Test Equipment |
| A broken 34470A and Keysight's terrible customer service |
| << < (28/32) > >> |
| HalFoster:
I'm an owner of a 7510 and have nothing but praise for it - love the display and the ease of use. Hal |
| kcbrown:
--- Quote from: nctnico on August 23, 2021, 09:28:53 pm --- --- Quote from: 6thimage on August 23, 2021, 06:14:09 pm ---I'm based in the UK, where there is no such thing as a business license and VAT registration is only required for turnovers greater than £85,000 - so Keysight are effectively discriminating against small businesses just in case someone wants to buy a 7.5 digit multimeter for domestic use. --- End quote --- Quit whining and register a business. Gets you a lot of perks as well like being able to shop at all kinds of stores selling to companies only. --- End quote --- Since this thread has been brought to the fore again, I thought I'd respond to this. Registering and maintaining a business has costs associated with it, both initial and recurring, and both in terms of time and out of pocket expense. Those costs will obviously vary from country to country, as well as with the type of business, but they exist all the same. If what we were talking about here were something that was itself a recurring thing, then doing that might well be justifiable. But what we're talking about here is a one time repair, or, at least, one-time acquisition of parts. That already has costs associated with it. At some point, the cost of dealing with the malfunction plus the cost of setting up and maintaining the business will exceed the price of a replacement unit, after which the original unit will be able to act as a source of spare parts if nothing else. I can't tell at what point those costs intersect, but won't be surprised if that would be a handful of years at most. In any case, registering a business and going through all of the things required to maintain it seems quite excessive just for the "privilege" of getting your test equipment repaired. It may be that having such a "business" gets you some perks. But that's irrelevant here. People who have real use for those perks and who have decided that they're worth the additional hassle and expense will have already registered a business, making this a non-issue for them in the first place. The OP is clearly not such a person. For him, his sole purpose of going out of his way to register and maintain the business would be to make repair of his unit possible. That is excessive. At a minimum, he will be without use of his unit until the registration is approved. And because a future repair may be necessary, it may (depending on the laws in his country) be necessary for him to maintain his "business" simply to have the option of a later repair. Or it may be that he can perform the registration, get the unit repaired, and then immediately terminate the "business", and recreate it at whatever point he may need a future repair. His alternative is to simply purchase an equivalent replacement unit, likely from a different manufacturer who will actually stand behind their products purchased by an individual in the UK, and to sell the 34470A (thus offsetting the cost somewhat) or keep it for parts. Frankly, if I were the OP, and absent circumstances that I'm not aware of, there wouldn't even be a question in my mind of the proper approach here: I'd replace the unit with one from a manufacturer that isn't stupid enough to jeopardize its future sales like Keysight is clearly doing here. Since Keysight has clearly decided that individuals are not worth anything to them, the OP has plenty of incentive to, in his own way, make it clear to them exactly what the consequences of such a myopic policy is: the loss of business both from this individual and from any company he has sufficient influence over. If Keysight's decision here turns out to be a beneficial one for them, then more power to them. But I see no reason whatsoever for an individual to play their game. It's only by changing our purchasing actions that we as individuals can cause Keysight to see the real consequences of their policy, for better or for worse. |
| nctnico:
--- Quote from: kcbrown on January 09, 2022, 11:48:24 pm --- --- Quote from: nctnico on August 23, 2021, 09:28:53 pm --- --- Quote from: 6thimage on August 23, 2021, 06:14:09 pm ---I'm based in the UK, where there is no such thing as a business license and VAT registration is only required for turnovers greater than £85,000 - so Keysight are effectively discriminating against small businesses just in case someone wants to buy a 7.5 digit multimeter for domestic use. --- End quote --- Quit whining and register a business. Gets you a lot of perks as well like being able to shop at all kinds of stores selling to companies only. --- End quote --- Since this thread has been brought to the fore again, I thought I'd respond to this. Registering and maintaining a business has costs associated with it, both initial and recurring, and both in terms of time and out of pocket expense. Those costs will obviously vary from country to country, as well as with the type of business, but they exist all the same. --- End quote --- Not really. In most western countries you can register a company for free or for very low expenses. Accountants like to portray them as absolutely necessary but in reality they are not. Another option is ofcourse to bring your equipment to a Keysight reseller for service. After all, you don't bring your car to the factory for repairs but you have it serviced at a dealer or universal garage. Test equipment is no different. I'm quite surprised that this thought hasn't occured to others (or they keep quiet about it). |
| mawyatt:
--- Quote from: Kleinstein on January 09, 2022, 09:49:18 pm ---An alternative meter to the 34470 could be the DMM7510. --- End quote --- Exactly why I created this thread. https://www.eevblog.com/forum/testgear/dmm6500-dmm7510-vs-34465a-34470a-ac-readings/msg3928643/#msg3928643 Best, |
| kcbrown:
--- Quote from: nctnico on January 10, 2022, 12:33:55 am ---Not really. In most western countries you can register a company for free or for very low expenses. Accountants like to portray them as absolutely necessary but in reality they are not. --- End quote --- It'll obviously depend on the country. But note that the expenses involved aren't just a question of money, they're a question of the individual's time. That said, from what I can find about the question of registering a limited business in the UK, it looks pretty minimal, about 13 pounds initially and then the same amount once per year after that. I've no idea how much effort goes into the registration, however. --- Quote ---Another option is ofcourse to bring your equipment to a Keysight reseller for service. After all, you don't bring your car to the factory for repairs but you have it serviced at a dealer or universal garage. Test equipment is no different. I'm quite surprised that this thought hasn't occured to others (or they keep quiet about it). --- End quote --- Automobile dealerships quite obviously have the facilities to perform repairs, and never have to send the car back to the factory for repairs. The factories don't do repairs: the dealerships do. I'd be most interested in which test equipment resellers have official (manufacturer-approved) on-site repair capabilities. My bet is "none". That makes it a somewhat apples to oranges comparison. It may be that a given reseller would be willing to act as the intermediary between Keysight and the individual for the repair in question, but unless that individual bought his equipment from that reseller, I'm skeptical that they'd be willing to do any such thing. And seeing how Keysight's contract with resellers demands that they warrant that the equipment they sell be used only by companies and professionals for industrial use, I'm deeply skeptical that the contractual terms they have with Keysight would allow them to send an individually-owned piece of equipment back to Keysight for repairs in any case. Even so, that's something the OP should consider attempting. |
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