| Products > Test Equipment |
| A broken 34470A and Keysight's terrible customer service |
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| oz2cpu:
i just send back a 34465A due to sometimes wrong readings, it took me 3 x 24 hr to reveal this bug, it only did it 3 times, one random button pressed, fixed the readout now i hear it was with old firmware, now they upgrade it, it was LOCKED for firmware upgrades, WTF a nasty feature... and hopefully i can redo my experiments soon.. |
| SilverSolder:
--- Quote from: mikeselectricstuff on January 10, 2022, 10:30:16 am --- --- Quote --- If you register for VAT, which is in itself free, you will have to buy HMRC approved software to make electronic VAT returns, and you will have to make quarterly VAT returns every quarter, even if they are zero, or you will get fined --- End quote --- And there is an additional hidden cost in that most accounting software nowadays is a subscription service. TBH I do wonder if Keysight actually check any of this. --- End quote --- I think you can get Excel add-ins that can upload VAT returns? - so maybe doesn't need to be expensive... |
| SilverSolder:
--- Quote from: oz2cpu on January 10, 2022, 12:00:17 pm ---i just send back a 34465A due to sometimes wrong readings, it took me 3 x 24 hr to reveal this bug, it only did it 3 times, one random button pressed, fixed the readout now i hear it was with old firmware, now they upgrade it, it was LOCKED for firmware upgrades, WTF a nasty feature... and hopefully i can redo my experiments soon.. --- End quote --- Shrodinger's DMM? :D |
| TheSteve:
--- Quote from: oz2cpu on January 10, 2022, 12:00:17 pm ---i just send back a 34465A due to sometimes wrong readings, it took me 3 x 24 hr to reveal this bug, it only did it 3 times, one random button pressed, fixed the readout now i hear it was with old firmware, now they upgrade it, it was LOCKED for firmware upgrades, WTF a nasty feature... and hopefully i can redo my experiments soon.. --- End quote --- Of course firmware updates are locked - you have to put in a code(which is in the manual) to perform an update as in a commercial environment its possible a firmware update will change something and mess up your automated test routines etc. It is pretty standard in high end commercial gear. |
| Saskia:
wanted some spares. Was told by Keysight that without VAT-ID I could not get any service, support, etc. I found a buyer for my MSOX3054T and my 2002. Will put up my N6700 and my Logic Analyzer Mainframe as well. My replacement scope is a R+S, my DMMs are now Fluke or Keithley. Needless to say, won't be buying Keysight for use at work ... |
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