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A broken 34470A and Keysight's terrible customer service

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HighVoltage:
I would call Keysight Germany directly and clear this up.
They are always very helpful and I would be surprised if they can not help you.

Your email was probably answered by the wrong guy.
We call them "Schnösel" in German and unfortunately we have too many of them in this country.
But don't give up on Keysight, they are a good company!

nctnico:

--- Quote from: Cerebus on August 23, 2021, 10:30:33 pm ---
--- Quote from: nctnico on August 23, 2021, 09:28:53 pm ---
--- Quote from: 6thimage on August 23, 2021, 06:14:09 pm ---I'm based in the UK, where there is no such thing as a business license and VAT registration is only required for turnovers greater than £85,000 - so Keysight are effectively discriminating against small businesses just in case someone wants to buy a 7.5 digit multimeter for domestic use.

--- End quote ---
Quit whining and register a business. Gets you a lot of perks as well like being able to shop at all kinds of stores selling to companies only.

--- End quote ---

So you're volunteering to pay his registration fees, accountancy costs, and to keep on top of the annual statutory paperwork for him? No? Thought not. Easy to advocate something when you have no idea whatsoever what's involved. The overhead of having an official small company in the UK is a few thousand a year, which is precisely why so many people in the UK go down the self-employed route, where all you have to do is file a tax return, and you have to do that anyway even as an ordinary employee.

--- End quote ---
Actually I do know because I have a registered company for over a quarter of a century. In the UK a Private Unlimited Company is pretty similar to what I'm operating under in the NL. Required paperwork and costs are minimal and easy to do yourself. As a one-man-band you can easely use an Excel sheet for administration; no need to make it more complex than necessary or use an external accountant.

bd139:
I’ve been doing this for 20 years. You’re trivialising a lot of work which can be avoided.

And also from a warranty perspective it excludes you from consumer legislation which is advantageous most of the time.

nctnico:

--- Quote from: bd139 on August 24, 2021, 10:55:14 am ---I’ve been doing this for 20 years. You’re trivialising a lot of work which can be avoided.

--- End quote ---
For sure there is a learning curve but accountants are grossly overselling the complexity of their work when it comes to dealing with small companies which don't have employees / share holders. Administration in itself is easy if you can do basic calculus and nowadays you can find everything you need to know on internet. The only thing is that there are several administrative specific terms which sound more complicated than they actually are. Interestingly the Dutch tax forms don't even use these terms if they can be avoided.


--- Quote ---And also from a warranty perspective it excludes you from consumer legislation which is advantageous most of the time.

--- End quote ---
But in turn this excludes you from dealing with companies that only sell to businesses (which is kind of the subject of this thread). I'm buying lots of stuff from companies that don't sell to consumers at all; for me having a company registration is part of being able to do business. Why would a wholesale company expose themselves to all the nitty gritties of consumer law? And it is not like new test equipment typically has a short warranty. 3 years is pretty common which is even better compared to consumer law!

Zucca:

--- Quote from: 6thimage on August 23, 2021, 09:39:27 pm ---I really like Keysight gear, their bench multimeters are better than any other manufacturer and their scopes are fantastic, but if this is how they treat you then I'm not going to buy anything else from Keysight.

--- End quote ---

1000 times this! I have my spider senses telling me that this could be true and not a single dumb case.

1) Money is money and a customer is a customer. What is this VAT ID bullshiiit? Did you take or not take my money in the past? Did you ask for my VAT ID?  :bullshit:

2) The glorious Ebay Keysight store will go down like a Boeing 737 max.

3) HP --> Agilent --> Keysight -(I have the next for you)-> VATIDisKey

VAT ID people are probably stressed and bored at work. Hobbyist have so much passion and can't wait to use their awesome gear again.
Well done KS, all your most passionate customers are jumping off your boat. I am sure the lower KS eng. are with us. I am in the fortunate position to met some of them in the past.
Awesome people.

This is monumentally stupid. Somebody with a good salary, a nice tie and good smell at KS will regret this.

6thimage Open a thread on the repair section and let we help you, do not give up. Soon or later will we win this battle. It's a 34470A, it needs to be saved.

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