| Products > Test Equipment |
| A broken 34470A and Keysight's terrible customer service |
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| mikeselectricstuff:
--- Quote from: bd139 on August 24, 2021, 08:12:38 pm ---Regarding the keysight warranty I’d be interested to see if their own manufacturer warranty is applicable to individuals or they just cut you off immediately with no service. --- End quote --- They would be in deep legal doodoo if they refused warranty service, as the warranty is part of what you are buying, not to mention the PR disaster that would ensue. |
| tv84:
--- Quote from: Cerebus on August 24, 2021, 06:16:13 pm ---There's no need for a citizen, buying for themselves, to provide a VAT number - for a start hardly any individuals have one. When in a hole, stop digging. --- End quote --- Not so. Here any 6-year old to enter 1st grade will have to have a citizenship card which comes with "VAT number". Regarding the business VAT, I see an opportunity here: being a middle man in providing a business VAT, for a fee, in order to register the warranty claim before KS! ;) BTW, what has Daniel Bogdanoff been doing in this forum? ? ? I think he's a rogue element and KS hasn't found out that he helps private consumers... :-// Maybe Daniel registers our cases internally with KS own VAT number!!!! ;D |
| floobydust:
Can Keysight even provide a repair cost estimate? (assuming out of warranty) OP is looking at a repair bill that is probably a main board swapout (refurb) plus cal and shipping. It's a USD $3,600 piece of equipment. Other companies charge up to 50% of the cost of the instrument for the big board swap repair job, sometimes making it a dilemma to keep it or throw it out. |
| Cerebus:
--- Quote from: tv84 on August 24, 2021, 09:36:24 pm --- --- Quote from: Cerebus on August 24, 2021, 06:16:13 pm ---There's no need for a citizen, buying for themselves, to provide a VAT number - for a start hardly any individuals have one. When in a hole, stop digging. --- End quote --- Not so. Here any 6-year old to enter 1st grade will have to have a citizenship card which comes with "VAT number". --- End quote --- What, so every six year old gets an NIF? Do they charge their parents VAT on pocket money? Or is this just conflating a general tax identification number with something specific to Value Added Tax? Anyway, Keysight would insist on an NIPC, so it's not much help here. |
| rsjsouza:
--- Quote from: wraper on August 24, 2021, 07:44:48 pm --- --- Quote from: bd139 on August 24, 2021, 07:26:16 pm ---You can buy Keysight stuff from CPC, Farnell, RS etc who all sell to private individuals and therefore are on the hook. There is no loophole for statutory law here. Keysight must remove their stock from all those supply channels entirely and deal only with business accounts directly if they want to do this. So the only option here is: stop being asshats to your customers. --- End quote --- I don't think that's the case. In EU (UK should be the same) seller is responsible for the warranty. If manufacturer provides warranty service, it's for convenience, not because of obligation. So CPC, Farnell, RS are on the hook, not Keysight. --- End quote --- Yeah, that is my point. The dealer "deals" with the return alongside the customer and then goes to the manufacturer to deal with the warranty. Many years ago the law was so weak in Brasil that, in case of any defects apart from 0day, the customer had to take the product to an authorized service repair store and deal with the inconvenience (although not the cost if the product was under warranty). Returns are something of a first world thing, although the situation there improved and you can return within 72 hours. --- Quote from: mikeselectricstuff on August 24, 2021, 08:25:27 pm --- --- Quote from: bd139 on August 24, 2021, 08:12:38 pm ---Regarding the keysight warranty I’d be interested to see if their own manufacturer warranty is applicable to individuals or they just cut you off immediately with no service. --- End quote --- They would be in deep legal doodoo if they refused warranty service, as the warranty is part of what you are buying, not to mention the PR disaster that would ensue. --- End quote --- Put enough pressure and the company leaves the country. Sure, it is UK and the market is quite large (I imagine), but I have seen this happen as well and you are left with importers dealing with contraband or its soft name "grey market". |
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