Products > Test Equipment
A broken 34470A and Keysight's terrible customer service
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tv84:

--- Quote from: Cerebus on August 24, 2021, 09:59:55 pm ---What, so every six year old gets an NIF? Do they charge their parents VAT on pocket money? Or is this just conflating a general tax identification number with something specific to Value Added Tax? Anyway, Keysight would insist on an NIPC, so it's not much help here.

--- End quote ---

Correct, it's the individual fiscal ID of each citizen which, for the fiscal authority, can be used unfortunately for a huge number of things, including the taxation of a big transfer of money between parents and children...
If the citizen wants to do a freelance service he can use its "personal" fiscal ID without registering a business ID. Taken from the web: "Sole traders, freelancers, and people who run unincorporated businesses in Portugal have their income treated as personal earnings and pay Portuguese income tax rather than corporate tax."

https://www.practiceportuguese.com/how-to-become-a-freelancer-in-portugal-and-issue-recibos-verdes/


--- Quote from: floobydust on August 24, 2021, 09:53:54 pm ---Can Keysight even provide a repair cost estimate? (assuming out of warranty)

--- End quote ---

If they wanted, they could do anything as its their product.

But, with the above policy, in the US it's probably easier for anyone to have an AK-47 repaired than a KS scope.
tomud:
@6thimage

After reading it, I lost my will to buy the Keysight 34465A  :-//

I'm starting to wonder if I should sell the dsox3054A (I don't need such problems in the future).

If what you wrote is true. I will think for a long time before I order some of their equipment for the company I work for (Today this is how they treat one client, tomorrow it may be the same for a larger company).

It is abnormal what they do  |O
BU508A:
Maybe Dave is willing to do a video about this two cases and may get some responses from Keysight?

Case 1

Case 2
Zucca:
#davemakeavideo

and we should fire up Louis Rossman too...
hpw:
Did checked with my KS supplier...

They deal or do the support... while also asked how to enter/register my gear.

Interesting would be, how they deal with the ebay selling... as discounted gear and renewal...
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