| Products > Test Equipment |
| A broken 34470A and Keysight's terrible customer service |
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| bd139:
I've heard good things about Tek but it's more "we'll sell you a self fit board for your shitty TDS for the price of a new TBS" type outcomes. But at the same time when I looked to download firmware for my shitty TBS1052B I recently got for pocket change, I found that there was a wall which was related to not being in the US and having downloads manually approved. This was actually eventually solved with much much much irony by a well known rep from another competing T&M vendor. The irony is not lost here as on the other Keysight thread, R&S were giving better support to people on a Keysight thread than Keysight were ?!?!?! So much :palm: :palm: :palm: :palm: :palm:. Honestly from a UK perspective if I was in the business and didn't need completely specialist kit I'd probably only buy stuff from Telonic (Siglent / Rigol / Brymen etc), AIM-TTi, Peak and Picotech if I could. The risk assessment is somewhat more favourable if the investment is less painful to write off. |
| tautech:
--- Quote from: bd139 on August 25, 2021, 09:57:45 pm ---I've heard good things about Tek but it's more "we'll sell you a self fit board for your shitty TDS for the price of a new TBS" type outcomes. But at the same time when I looked to download firmware for my shitty TBS1052B I recently got for pocket change, I found that there was a wall which was related to not being in the US and having downloads manually approved. This was actually eventually solved with much much much irony by a well known rep from another competing T&M vendor. The irony is not lost here as on the other Keysight thread, R&S were giving better support to people on a Keysight thread than Keysight were ?!?!?! So much :palm: :palm: :palm: :palm: :palm:. Honestly from a UK perspective if I was in the business and didn't need completely specialist kit I'd probably only buy stuff from Telonic (Siglent / Rigol / Brymen etc), AIM-TTi, Peak and Picotech if I could. The risk assessment is somewhat more favourable if the investment is less painful to write off. --- End quote --- LOL don't have any idea of whom you're talking about. Really this whole thread is about buyers reluctance to do their research with proper inquiries about future support with their equipment vendor. Why would we be surprised when manufacturers don't wish to deal with customers directly but instead require their authorized agents to earn their keep. Preparing for flames............. |
| bdunham7:
--- Quote from: bd139 on August 25, 2021, 09:57:45 pm ---I found that there was a wall which was related to not being in the US and having downloads manually approved. --- End quote --- Companies are paranoid about export controls. Keysight was fined up the wazoo in recent memory because a newly acquired foreign subsidiary decided to two-step some prohibited scopes into Iran. I can see rapidly adopted blanket policies seeming silly at times. I recently was looking for part for an instrument and while I waited to see if an eBay vendor would take my offer, I found it listed on one of those NSN-we-have-your-part websites. I figured I'd check since I've had some luck sourcing some pretty hard-to-find stuff from these companies. I put in my request and got back a reply asking for my company name, company email, company website, company location, end user location and some other stuff. Apparently this part is an ITAR priority, the Taliban just can't wait to get their hands on it. It is a back case for a 1969 Simpson 270-3 VOM. It arrived today from the eBay seller... |
| Cerebus:
--- Quote from: bdunham7 on August 25, 2021, 10:40:22 pm ---It is a back case for a 1969 Simpson 270-3 VOM. It arrived today from the eBay seller... --- End quote --- Well, you know the old saying about the military always being ready to fight the previous war. In this case it looks like it's either Vietnam or Cyprus. :) |
| YetAnotherTechie:
--- Quote from: tautech on August 25, 2021, 10:36:14 pm ---Why would we be surprised when manufacturers don't wish to deal with customers directly but instead require their authorized agents to earn their keep. --- End quote --- I started this reply with: "I agree that the point is not clear if it's just the companies not wanting to deal with customers directly and expecting them to go to their local distributor (to me this is common)." However i have to retract that, the wording of their despisement replies is indicative of not wanting us through that channel either. Batronix recently had a warning about Keysight not wanting consumers, but they removed it because apparently other distributors were not refusing customers too. We need experience from people going through authorized representatives to get a better picture. |
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