| Products > Test Equipment |
| A broken 34470A and Keysight's terrible customer service |
| << < (15/32) > >> |
| Bud:
--- Quote from: Cerebus on August 26, 2021, 12:23:42 pm --- --- Quote from: Bud on August 26, 2021, 03:58:02 am ---There is no KS authorized representative on this forum, he is a volunteer helping where he can on his own. --- End quote --- Eh? Daniel Bogdanoff is employed in a public facing rôle for Keysight Marketing and is on this forum under the handle "Keysight DanielBogdanoff". What bit of any of that makes you think he is some sort of volunteer rather than an Authorized Representative? His presence here gives every impression of being here in an outreach rôle for Keysight. --- End quote --- By his own account, my friend, by his own account. "This is my initiative, I am doing this in my spare time" - almost verbatim. I can envision him talking to his manager "do you mind if i do this?" , " ...Meh, whatever, if you have time for it" Will be happy to hear from Daniel otherwise. |
| Keysight DanielBogdanoff:
Well this thread is a party. Yes, I am here on this forum as a mostly official Keysight rep. My day-to-day job isn't this, but it does fall into the larger role that I've built for myself. It was not a corporate "initiative" or anything like that, but it's something that I recognize as important. I've had the very unique opportunity to essentially define my day job at Keysight, and things like my presence here and the Keysight Labs YouTube channel have gotten folded into that. I have full support and can make official statements here, but also try to cut the corporate nonsense and give unofficial advice as needed. That being said. There are areas I'm not going to touch and will stick to the official statements that the powers-that-be have given me. I do this because I like my job and want to be able to keep this up. A lot of people have reached out to me through this forum and we've been able to help them out when they'd otherwise have been stuck or had a situation being handled in a way that I would consider not HPAK-level support. Those types of cases are somewhat inevitable in a business this large, and I want to help catch things that fall through the cracks. I say this not because I want to brag, but because I want to keep this thing going. other comments: I am US based but my role and scope is global, believe me when I say that...uh... I hear all sorts of things from all over the place. Regarding the Europe/VAT ID/non-business concerns, that's an area that I unfortunately can't help or circumvent/shortcut around the official channels/statements. If I could I would 100% have done it already. |
| nctnico:
--- Quote from: Psi on August 26, 2021, 12:42:33 pm ---It's always a good idea to make yourself seem like a company when communicating with companies that usually talk to other companies. --- End quote --- Translate that to: telling lies :box: This is exactly the kind of behaviour that makes companies check whether they are actually dealing with a company so they don't get lured into contract terms they didn't agree on. |
| xrunner:
--- Quote from: Keysight DanielBogdanoff on August 26, 2021, 05:03:36 pm --- A lot of people have reached out to me through this forum and we've been able to help them out when they'd otherwise have been stuck or had a situation being handled in a way that I would consider not HPAK-level support. Those types of cases are somewhat inevitable in a business this large, and I want to help catch things that fall through the cracks. I say this not because I want to brag, but because I want to keep this thing going. --- End quote --- Yes indeed you have helped me get a part for a scope and the part really wasn't a high-value item. Thanks! :-+ |
| 6thimage:
--- Quote from: Keysight DanielBogdanoff on August 26, 2021, 05:03:36 pm ---Regarding the Europe/VAT ID/non-business concerns, that's an area that I unfortunately can't help or circumvent/shortcut around the official channels/statements. If I could I would 100% have done it already. --- End quote --- Is there any chance you can explain the reasoning behind the change? Keysight's position isn't great, but it would be more palatable if we at least had a reason why. It would be fantastic if you could provide a list of the required criteria for classing a business, but I know this will probably be a bit of a stretch. --- Quote from: Keysight DanielBogdanoff on August 26, 2021, 05:03:36 pm ---Well this thread is a party. --- End quote --- And we're out of party hats! I think you have to take that as how well loved your products are and how equally frustrating it is for us at the lower end to deal with this. As a small update, I have phoned the UK contact centre and got the same response - business-to-business or nothing. I have found the part I believe I need on Keysight's website https://www.keysight.com/my/partDetail/34465-66522 and at least it isn't too expensive. I do wish there was an image of it though. |
| Navigation |
| Message Index |
| Next page |
| Previous page |