| Products > Test Equipment |
| A broken 34470A and Keysight's terrible customer service |
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| bd139:
Ok this should be escalated to CXO level at Keysight so they can direct the relevant regional policy. It’s a global brand. There is only one Keysight as far as the end users are considered. Even though I work for a UK subsidiary of my company which is similarly sized I have a direct line of reporting across concerns to our global CEO and CTO. |
| nctnico:
--- Quote from: 6thimage on August 26, 2021, 05:46:50 pm --- --- Quote from: Keysight DanielBogdanoff on August 26, 2021, 05:03:36 pm ---Regarding the Europe/VAT ID/non-business concerns, that's an area that I unfortunately can't help or circumvent/shortcut around the official channels/statements. If I could I would 100% have done it already. --- End quote --- Is there any chance you can explain the reasoning behind the change? Keysight's position isn't great, but it would be more palatable if we at least had a reason why. It would be fantastic if you could provide a list of the required criteria for classing a business, but I know this will probably be a bit of a stretch. --- End quote --- What do you think about simply registering a business? I get the feeling that this thread is more about a unique situation in the UK where people running a business don't register their businesses formally and now are suddenly confronted by a different culture where having a company formally registered is the norm. |
| Cerebus:
--- Quote from: nctnico on August 26, 2021, 06:24:35 pm --- --- Quote from: 6thimage on August 26, 2021, 05:46:50 pm --- --- Quote from: Keysight DanielBogdanoff on August 26, 2021, 05:03:36 pm ---Regarding the Europe/VAT ID/non-business concerns, that's an area that I unfortunately can't help or circumvent/shortcut around the official channels/statements. If I could I would 100% have done it already. --- End quote --- Is there any chance you can explain the reasoning behind the change? Keysight's position isn't great, but it would be more palatable if we at least had a reason why. It would be fantastic if you could provide a list of the required criteria for classing a business, but I know this will probably be a bit of a stretch. --- End quote --- What do you think about simply registering a business? I get the feeling that this thread is more about a unique situation in the UK where people running a business don't register their businesses formally and now are suddenly confronted by a different culture where having a company formally registered is the norm. --- End quote --- The issue is it isn't "simply registering a business", it's not just an issue of "getting a piece of paper", running a registered company in the UK comes with significant recurring administrative overhead. It is both unnecessary and disproportionate for many small businesses which is precisely why there are so many sole traders in the UK. Of the 6 million private sectors businesses in the UK 3.5 million are constituted as sole traders, 414,000 are partnerships and only 2 million are operated as registered companies. Of all businesses 2.6 million are registered for VAT or PAYE. (Source: Federation of Small Businesses) That leaves something like half the actual businesses in the UK as "not businesses" by Keysight's criteria (possession of a "business licence" or VAT registration). The fact that there is not such a thing as a "business licence" in the UK indicates that this policy is being driven by someone who has no idea what they are doing, and that someone more senior is letting them set policy they evidently aren't competent to set. Incurring a significant overhead just to meet Keysight's criteria for what constitutes an "official business" when all that business' existing customers and the UK tax authorities already regard it as a business is unrealistic. Doing this to someone after you've already taken their money for the product is a step beyond that, venturing towards unethical. If Keysight expect an entire country's small businesses to fall into line to meet its expectations then it's in for a disappointment. Given the current enthusiasm of politicians for finding a reason to bash US mega-corps, it's also rather foolish to hand them an excuse to do so. Imagine the headline in a red top newspaper - "Arrogant US corporation tells UK small businesses that they aren't businesses - refuses to do business with them.". I can imagine the scene in the US press office when they get the call from Damien Day on the Daily Bastard asking for comment on the article they're about to run. "Keysight didn't immediately comment when we put these allegations to them, but we could hear the sound of their press officer choking on his breakfast in the background.". It's now only a matter of time before that, or something like it happens - and no, I haven't and I'm not about to tip someone off. However, I do know of at least one place that regularly trawls the EevBlog forum for stories, I'm sure that it's not the only one. |
| nctnico:
--- Quote from: Cerebus on August 26, 2021, 07:27:45 pm --- --- Quote from: nctnico on August 26, 2021, 06:24:35 pm --- --- Quote from: 6thimage on August 26, 2021, 05:46:50 pm --- --- Quote from: Keysight DanielBogdanoff on August 26, 2021, 05:03:36 pm ---Regarding the Europe/VAT ID/non-business concerns, that's an area that I unfortunately can't help or circumvent/shortcut around the official channels/statements. If I could I would 100% have done it already. --- End quote --- Is there any chance you can explain the reasoning behind the change? Keysight's position isn't great, but it would be more palatable if we at least had a reason why. It would be fantastic if you could provide a list of the required criteria for classing a business, but I know this will probably be a bit of a stretch. --- End quote --- What do you think about simply registering a business? I get the feeling that this thread is more about a unique situation in the UK where people running a business don't register their businesses formally and now are suddenly confronted by a different culture where having a company formally registered is the norm. --- End quote --- The issue is it isn't "simply registering a business", it's not just an issue of "getting a piece of paper", running a registered company in the UK comes with significant recurring administrative overhead. It is both unnecessary and disproportionate for many small businesses which is precisely why there are so many sole traders in the UK. --- End quote --- So all major corporations should change due to the UK having a half baked system that makes it difficult to register a small company? Assuming your statement about the administrative overhead is actually true (IOW: taking more than 1 day per year to fill in and costing more than say around 300 pounds). Maybe start hammering the UK government to have some official 'sole trader' status. I see that it is possible to apply for a company VAT ID without much hassle in the UK; that could be a good starting point. |
| bd139:
When in Rome do as Romans do. 300 GBP and a whole bunch of admin which you’re downplaying on the complexity and risk front to get an account at a manufacturer so you can buy their stuff? Can piss off quite frankly. Your point makes no sense at all. |
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