Author Topic: Agilent DSO8104A encountered license issues after upgrading conf  (Read 985 times)

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Offline SmalzhaoTopic starter

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  • Country: cn
Agilent DSO8104A encountered license issues after upgrading conf
« on: December 12, 2023, 08:06:34 am »
hello!
      Recently, I received an Agilent DSO8104A oscilloscope and I hope to upgrade the hardware and operating system of this oscilloscope for a better experience. Therefore, I replaced the motherboard with H61, upgraded the hard drive to SSD, and installed the Windows 7 operating system. When installing the oscilloscope application, it prompted:"This software upgrade cannot proceed until all server
based licenses have been returned to the server.With your oscillascope connected to the server,return the barromed licenses using the Utilites->Install Option License->Server License dialog".
      I had already installed IOlib suite before installing the oscilloscope application, and I saw on the official website of Keysight Technologies that this software does not require a license. Does anyone know what the problem is?                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
 

Offline Focus

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  • Country: us
Re: Agilent DSO8104A encountered license issues after upgrading conf
« Reply #1 on: December 15, 2023, 06:10:57 am »
Keysight license manager uses the Windows host ID to key the licenses. This host id changes when the OS version is updated.  You will need to contact Keysight to get the licenses re-hosted.

Cheers,
 
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Offline SmalzhaoTopic starter

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  • Posts: 2
  • Country: cn
Re: Agilent DSO8104A encountered license issues after upgrading conf
« Reply #2 on: December 15, 2023, 07:09:27 am »
Thanks
After testing and installing the oscilloscope application, I was able to successfully install it when I chose to run it as an administrator. However ;D, I have another question. Where can I obtain the driver program for the acquisition board? After reinstalling the software, I do not have a driver to run the oscilloscope, and it cannot be downloaded from the official website of Keysight
 


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