Products > Test Equipment

Agilent DSOX2024 Won't Boot

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skipjackrc4:
I haven't used my DSOX2024 in a few months, and when I went to turn it on today, I got a nasty surprise--it won't boot.  The fan runs, and the buttons light up as they usually do on startup.  However, the screen remains blank and the Run/Stop and Single button lights never shut off, leaving me to believe that it's hanging up somewhere early on in the boot process.  I haven't recently changed the firmware or anything that would lead to obvious problems.

It should still be covered under warranty, but I wanted to first check to see if anyone here has encountered this problem before dealing with Keysight support.  Any ideas?

skipjackrc4:
Right after posting this, I noticed another thread at the bottom of page regarding the same issue.  Looks like it's off to Keysight...

For those wanting to follow the other author's experience: https://www.eevblog.com/forum/testgear/oh-no!-i'm-never-buying-any-agilent-keysight-equiment-ever-again!/25/

georgd:
I'm a DSOX3032A user, the gear still under warranty and boots regularry but thinking how much will cost me if after warranty expiration period would not boot up my scope?
Well, after registering and entering serial number of my scope on Keyisght site then queried for repair costs and system said:

Repair Per Incident     US$ 2572.00

In last two years the couple of tens users reported boot problem on this and also on Keysight users forum.
How many DSOX2000/3000 are there?
Maybe worth to think about some form of self helping community in case of boot failure.
Repairing the flash corruption is easy to do if its contents has known so reading it out with JTAG adapter and save it to case of failure.

I'm willing to contribute in self helping project or pay to some crow founded project.

Georg

borjam:
I don't know how many DSOX2024 are there in this forum, but definitely it sounds like some design flaw.

Wuerstchenhund:

--- Quote from: georgd on May 22, 2016, 05:49:39 am ---I'm a DSOX3032A user, the gear still under warranty and boots regularry but thinking how much will cost me if after warranty expiration period would not boot up my scope?
Well, after registering and entering serial number of my scope on Keyisght site then queried for repair costs and system said:

Repair Per Incident     US$ 2572.00
--- End quote ---

That's normal, pretty much all big brands use standard repair fees outside the warranty period.

However, Keysight also offers 'Repair Agreements' which essentially are warranty extensions which can even be bought after the original warranty has expired, and which cover the instrument for any defect that might occur during the coverage period. Repair Agreements are generally a lot less expensive than a single Repair Incident, in fact, you might be surprised how cheap they can be.

I bought pretty much all my Agilent/Keysight gear on the 2nd hand market, and aside from my DSO8k scope (which will be out of support in less than a year) everything is covered by a repair agreement for peace of mind.

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