| Products > Test Equipment |
| anyone else having issues with their siglent 3045X locking up? |
| (1/3) > >> |
| thom:
Howdy, I've had 2/3 of these things ship defective to me. I just chatted with a siglent engineer and he said that they haven't heard of this problem, but I'm wondering if people just aren't reporting it? in a nut shell, the screen just randomly freezes, buttons become unresponsive, needs to be power cycled to work again. below is a video showing what I mean. the first one of these I bought was a dud but the second was so good that I bought another one, and this other one is exhibiting the issue hours out of the box. the original one had weeks of bench use before it started acting up. https://drive.google.com/file/d/1L4HqkVRQLU9eGcfEirb5t57wIQmgERyE/view |
| tautech:
--- Quote from: thom on July 06, 2022, 09:53:10 pm ---Howdy, I've had 2/3 of these things ship defective to me. I just chatted with a siglent engineer and he said that they haven't heard of this problem, but I'm wondering if people just aren't reporting it? in a nut shell, the screen just randomly freezes, buttons become unresponsive, needs to be power cycled to work again. below is a video showing what I mean. the first one of these I bought was a dud but the second was so good that I bought another one, and this other one is exhibiting the issue hours out of the box. the original one had weeks of bench use before it started acting up. https://drive.google.com/file/d/1L4HqkVRQLU9eGcfEirb5t57wIQmgERyE/view --- End quote --- Welcome to the forum. Firmware version installed ? |
| thom:
shipped with the latest, 07R1. the bottom unit has been running 06r1 for a few months with no issues |
| tautech:
--- Quote from: thom on July 06, 2022, 10:09:21 pm ---shipped with the latest, 07R1. the bottom unit has been running 06r1 for a few months with no issues --- End quote --- Yet. Update to latest is my recommendation and stop using your instrument like a rabid dog. Why ? Every change you make is written into memory to be recalled at next boot however this doesn’t happen instantly but in a carefully managed manner, especially with the latest firmware. This has been recently discussed in the SDM3000 thread. Older firmware was stable until it wasn’t which was unpredictable and 7R1 was developed to overcome some long standing problems. My best advice is to keep these units updated and although not official from Siglent, set Power On = Last |
| thom:
i've been meaning to update the firmware on the bottom one, but she's been trucking along without issue so I haven't gotten around to it. also, that is not how I use my instrument, I was trying to display the issue in the clearest possible way, since this is the second meter that has displayed this defect. the meter had been sitting in DCV mode the entire time, working fine for a couple hours before locking up. the meter had literally only been out of the box it shipped in for 2 hours when I made that video, it's brand new. it was alarming because it is the exact same issue that the first meter had, but it took weeks for that issue to start happening and I missed my return window. what I am wondering is if this is an issue other people have been having but not reporting, or if I jsut have very bad luck |
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