Author Topic: Anyone noticed that Rohde & Schwarz is blocking firmware informations / updates?  (Read 29979 times)

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Offline dexar

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What I think is most strange about all this is why RS doesn't just explain WHY they choose to go on like this? That would make it less irritating.
 
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Online asmi

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My thinking is that even with 100% tariffs, a Siglent scope is still going to be fraction of the price of comparable Keysight scope. Problem arises only it they outright ban imports completely.
I don't think this move would make a lot of sense, as historically such restrictions only create black market demand for such products. As long as there is a demand for a product, there will be a supply. And like you mentioned, even with added costs for all that overhead, they will still likely end up cheaper.

Online 2N3055

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My thinking is that even with 100% tariffs, a Siglent scope is still going to be fraction of the price of comparable Keysight scope. Problem arises only it they outright ban imports completely.
I don't think this move would make a lot of sense, as historically such restrictions only create black market demand for such products. As long as there is a demand for a product, there will be a supply. And like you mentioned, even with added costs for all that overhead, they will still likely end up cheaper.

Looking at the world right now, I don't expect them to behave in what you and I would think is logical..
"Just hard work is not enough - it must be applied sensibly."
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Offline mawyatt

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And funny enough, USA still considers encryption technology a controlled technology, and funny enough fact that R&S FW image is encrypted (to prevent decompiling) is enough to trigger export control from these dimwitted bureaucrats.
And since keeping track of what is and what is not OK to distribute is never ending and ever changing maze of rules worth of Kafka making a new book, they simplify.

Long ago we had a new over zealous ITAR Security person that got on my case about talking with our Canadian design team about the required Supply Voltages and rise/fall times for the chip interface they were designing, they were doing some of the digital stuff for our new SoC. She said these are forgiven nationals and that information is restricted under ITAR, and we must get prior authorization from Security on what we can say and discuss with them :wtf:

Later we had a major technical meeting with customer is a secure area (SCIF) where no phones, laptops or any electronics are allowed, and she attended to make sure we were in compliance. During the meeting I got up and stopped the meeting and asked everyone to turn in their pencils, pens and paper notebooks to Security. When asked why, I said look at your pencils and pens, some of these were made in China, and some paper notebooks were from China and India, I grabbed our Security persons pen and sure enough it was from China!!  This is clearly a Security Violation and our on site Security Personnell will collect all these items and file a formal Security Violation report and many of you may be asked to return later (many flew in for these meetings) and for a personal Security Interview as required for a Violation!! Needless to say our over zealous Security person didn't attend any more technical meetings and soon left our group ::)

As ridiculous as this sounds, this is how things can get twisted where someone with no common sense is empowered |O

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Online 2N3055

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And funny enough, USA still considers encryption technology a controlled technology, and funny enough fact that R&S FW image is encrypted (to prevent decompiling) is enough to trigger export control from these dimwitted bureaucrats.
And since keeping track of what is and what is not OK to distribute is never ending and ever changing maze of rules worth of Kafka making a new book, they simplify.

Long ago we had a new over zealous ITAR Security person that got on my case about talking with our Canadian design team about the required Supply Voltages and rise/fall times for the chip interface they were designing, they were doing some of the digital stuff for our new SoC. She said these are forgiven nationals and that information is restricted under ITAR, and we must get prior authorization from Security on what we can say and discuss with them :wtf:

Later we had a major technical meeting with customer is a secure area (SCIF) where no phones, laptops or any electronics are allowed, and she attended to make sure we were in compliance. During the meeting I got up and stopped the meeting and asked everyone to turn in their pencils, pens and paper notebooks to Security. When asked why, I said look at your pencils and pens, some of these were made in China, and some paper notebooks were from China and India, I grabbed our Security persons pen and sure enough it was from China!!  This is clearly a Security Violation and our on site Security Personnell will collect all these items and file a formal Security Violation report and many of you may be asked to return later (many flew in for these meetings) and for a personal Security Interview as required for a Violation!! Needless to say our over zealous Security person didn't attend any more technical meetings and soon left our group ::)

As ridiculous as this sounds, this is how things can get twisted where someone with no common sense is empowered |O

Best

LOL,
but yes those are exactly things that happen all the time..
"Just hard work is not enough - it must be applied sensibly."
Dr. Richard W. Hamming
 

Offline coppercone2

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this is like my idea of team america world police sequel with the team taking easy jobs in the ITAR office after getting a PTSD diagnosis


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« Last Edit: December 04, 2024, 09:05:17 am by coppercone2 »
 

Online mikeselectricstuff

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Restricting access to updates is also a clear security risk - instead of getting updates from a trusted source, some people will need to get them from elsewhere, possibly compromised.
 
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Offline eleguy

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Today we got an access. I had to create a support ticket as they did not answer to this question in other channels. In their response they said that "R&S does only B2B business". Maybe we got rejected at the first place thanks to D&B not recognizing us as a company.

Something else. I downloaded firmware with release notes just to see if it works out. It did. Release notes seems to have now text "COMPANY RESTRICTED" at the first page. That could have been there earlier but thanks to what happened at least now it popped out clearly.
 

Online Kean

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I am a business customer in Australia, and bought my RTB2K and some other gear direct from R&S.  My products are registered under my account, and the name of the sales rep I dealt with is also listed on my account.

A few weeks ago I was able to access downloads, but when I went to download the latest RTB2 user manual yesterday my access was now blocked.  I got an email that my download request was being processed, and a few hours later that access to product downloads was approved.

I just tried again tonight, logging in first and again I got a download restricted error but after logging in again from that page the downloads now work.  So it still seems to be a bit of a mess even for the approved business customers...
 

Offline RBBVNL9

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I cannot help but noting some snippets in the promotional text R&S uses for its 'new' RTB2 osciloscope:

"This multi tool integration makes it ideal for users who require compact solutions, especially students, hobbyists and engineers working in environments with limited space."

This is a brand new text (12-Nov-2024) in which R&S is actively promoting this instrument for, well, hobbyists.

https://www.rohde-schwarz.com/us/about/news-press/all-news/rohde-schwarz-presents-the-r-s-rtb-2-a-new-entry-level-oscilloscope-with-class-leading-specifications-press-release-detailpage_229356-1529856.html
 
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Offline xrunner

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I cannot help but noting some snippets in the promotional text R&S uses for its 'new' RTB2 osciloscope:

"This multi tool integration makes it ideal for users who require compact solutions, especially students, hobbyists and engineers working in environments with limited space."

This is a brand new text (12-Nov-2024) in which R&S is actively promoting this instrument for, well, hobbyists.

Big company - not everyone is on the same page yet.  ;)
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Offline ebastler

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I cannot help but noting some snippets in the promotional text R&S uses for its 'new' RTB2 osciloscope

"This multi tool integration makes it ideal for users who require compact solutions, especially students, hobbyists and engineers working in environments with limited space."

This is a brand new text (12-Nov-2024) in which R&S is actively promoting this instrument for, well, hobbyists.

Well, R&S still sell to hobbyists (via their distributors/resellers). They just don't talk to them anymore.  :--
 
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Offline mhsprang

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Well, R&S still sell to hobbyists (via their distributors/resellers). They just don't talk to them anymore.  :--
Which doesn't need to be a problem if the resellers take over that role. I purchased three R&S instruments from Farnell. They do now offer download of manuals and other stuff, but no firmware updates. So, until that happens, R&S should provide us with updates.
 

Offline mhsprang

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In the mean time, R&S has now rejected my request for access three times and they have not answered my questions about this, filed through their "official" channel. Very bad. If I did that to my customers, I could close my business.
 
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Offline eTobey

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In the mean time, R&S has now rejected my request for access three times and they have not answered my questions about this, filed through their "official" channel. Very bad. If I did that to my customers, I could close my business.

Too bad, that people dont know that they actually have quite some power.
"Sometimes, after talking with a person, you want to pet a dog, wave at a monkey, and take off your hat to an elephant."(Maxim Gorki)

SDS800X HD bugs/issues/workarounds (Updated 17. Feb. 2025)
 

Offline tooki

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My access at work was just granted on Tuesday, after originally registering on November 7. Though I can’t see the internal email chain, one of the emails included my R&S sales representative in the CC, so it looks like the internal process might be quite complex.
 

Offline eTobey

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... it looks like the internal process might be quite complex.

That would explain, why they dont want to be bothered by individuals anymore. If so, then i guess, other companys will (have to) follow.
"Sometimes, after talking with a person, you want to pet a dog, wave at a monkey, and take off your hat to an elephant."(Maxim Gorki)

SDS800X HD bugs/issues/workarounds (Updated 17. Feb. 2025)
 

Offline moerm

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In the end, we really do value each of you as a customer - big or small.

Nothing shows "we really do value you!" better than a series of barriers and "please provide a photo of you in underwear holding today's newspaper and a photo id", followed by a "request ignored or rejected" message!

Thanks, no, I'll rather stay away from R&S instruments. Please "value" someone else.
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Offline ebastler

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In the end, we really do value each of you as a customer - big or small.

You mean, some customers have a big value and others have a small value to R&S?
Thanks for being honest about it.
 
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Offline Hydron

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I'm going to show how I feel about my new value as a small R&S customer when I'm wearing my TE purchasing hat at my day job working for a much larger (no longer) potential customer.

Edit: to be honest even if I weren't personally being screwed by this stupid unexplained policy, needing to jump through hoops to get a manual prior to purchase would put R&S right to the bottom of the list on its own. Got enough shit to do at work without extra BS to wade through.
« Last Edit: December 09, 2024, 06:36:33 pm by Hydron »
 
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Offline tooki

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In the end, we really do value each of you as a customer - big or small.

You mean, some customers have a big value and others have a small value to R&S?
Thanks for being honest about it.
That is not what he said.  ::)
 

Online KungFuJosh

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Nothing shows "we really do value you!" better than a series of barriers and "please provide a photo of you in underwear holding today's newspaper and a photo id", followed by a "request ignored or rejected" message!

Maybe it was the underwear photo that earned the rejection? 😉😉
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Offline ebastler

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You mean, some customers have a big value and others have a small value to R&S?
Thanks for being honest about it.
That is not what he said.  ::)

I know. Sadly, he was not honest in his sales & marketing waffle.

 
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Online KungFuJosh

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I know. Sadly, he was not honest in his sales & marketing waffle.

That's not fair at all. He obviously enjoyed working with the hobbyist crowd. It's not his policy, or his choice what R&S decided to do. He just has to follow the new rules. 🤷
"Experience is something you don't get until just after you need it." - Steven Wright
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Offline ebastler

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That's not fair at all. He obviously enjoyed working with the hobbyist crowd. It's not his policy, or his choice what R&S decided to do. He just has to follow the new rules. 🤷

I did not expect Rich to change or bend the rules; he obviously can't. But I would have hoped that he can communicate here without that "we really do value each of you as a customer - big or small" blurb. If that wasn't sales & marketing waffle, how would you call it?
 
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