Author Topic: Anyone noticed that Rohde & Schwarz is blocking firmware informations / updates?  (Read 29011 times)

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Offline nctnico

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In Australia you could report them to consumer affairs and they would have to give it to you.
And they'll say it's a business transaction, not consumer.
Not in Australia:
https://www.accc.gov.au/consumers/buying-products-and-services/consumer-rights-and-guarantees
Businesses get the same protections for products up to a significant $$$ value.
No. Read more carefully. An oscilloscope is not a device which falls under the category of household items.

No way you wouldn't win that one in Australia, our consumer protection laws are one of the strictest in the world.
If you legally purchased the product in Australia as an individual and the company refuses to give you support because you aren't a business, they will lose.
The only way they could possibly weasle oiut of this is if the authorised distrubutor who you bought it from had a very specific policy and vetter sales to professional business customers only.
If they let you just freely buy as a consumer then you are covered under consumer law.
Well, the context was buying as a business which also tends to fall under consumer law when the conditions apply. But -surprisingly- the conditions are ORed instead of ANDed. There is a very high monetary limit (40k AUD or something) OR the item has to be a household item OR -some other conditions-. Read it quickly and it makes more logical sense to interpret the conditions as ANDed because who is going to buy a 40k AUD coffee maker?
« Last Edit: April 01, 2025, 12:03:58 am by nctnico »
There are small lies, big lies and then there is what is on the screen of your oscilloscope.
 

Offline bson

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Well, the context was buying as a business which also tends to fall under consumer law when the conditions apply. But -surprisingly- the conditions are ORed instead of ANDed. There is a very high monetary limit (40k AUD or something) OR the item has to be a household item OR -some other conditions-. Read it quickly and it makes more logical sense to interpret the conditions as ANDed because who is going to buy a 40k AUD coffee maker?
Well, it also starts with "A person..."  Is a company a person, as opposed to merely a legal entity, in this context?
 

Online KungFuJosh

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who is going to buy a 40k AUD coffee maker?

I'm sure more than you'd expect. 😉
"Experience is something you don't get until just after you need it." - Steven Wright
Best Continuity Tester Ever
 

Online Someone

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Well, the context was buying as a business which also tends to fall under consumer law when the conditions apply. But -surprisingly- the conditions are ORed instead of ANDed. There is a very high monetary limit (40k AUD or something) OR the item has to be a household item OR -some other conditions-. Read it quickly and it makes more logical sense to interpret the conditions as ANDed because who is going to buy a 40k AUD coffee maker?
Well, it also starts with "A person..."  Is a company a person, as opposed to merely a legal entity, in this context?
Ah, that old chestnut:
https://www.forbes.com/sites/markgibbs/2013/01/07/are-corporations-people-in-the-carpool-lane/
https://www.loweringthebar.net/2013/01/can-you-carpool-with-a-corporation.html
 
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