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Anyone noticed that Rohde & Schwarz is blocking firmware informations / updates?

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RK_aus_S:
Hi

It seems that Rohde&Schwarz has changed its website / policy so that private or end customers can no longer find firmware update information for any devices, let alone download firmware updates.
Or can anyone as a private or end customer (in other countries) still access Rohde & Schwarz firmware updates and information?
My request to Rohde&Schwarz was rejected because I was, literally "...not a corporate customer".

I could imagine that some people here might be interested. Of course, I cannot say whether this is a misunderstanding or whether this change is permanent.

Regards
Roman

Kean:
There is an issue they are aware of that is causing problems with registrations, probably needing to be manually reviewed and approved.

I am not sure if there is (or ever will be) a resolution for private customers.  I suggest you will need to go back to the seller that you it purchased through who should be able to assist.

Also see discussion at
https://www.eevblog.com/forum/testgear/newly-released-entry-level-rs-nge100-power-supply-series/msg5697807/#msg5697807
https://www.eevblog.com/forum/testgear/new-killer-scope-a-true-game-changer-from-rs-rtb2002-rtb2004/msg5700717/#msg5700717

jjoonathan:
Ewwwwwwww, gross   :--

Not only are they requiring an account, you have to argue with someone who tries to tell you that your @company.com email isn't a corporate email   :rant:

... and then you apparently have to ask separate permission to download firmware  :wtf:

Hydron:
Ugh, shame to see them go down the KS route, if there's no solution for private customers then I guess I'll be putting R&S on the "avoid if possible" list for the labs I choose gear for (my hobby setup, and the labs at work).

coppercone2:
trust me ks is no better with any corp account . it just does not care. or want to learn problems from the little guys to help the big guys. if you sell hardware every customer is a possible source of useful information. its like deciding to stop reading as a human being.


If your TM manufacturer locked itself into some tiny more profitable market, expect them to be useless because they have zero skill trouble shooting anything but some initial 'hot' deal they sleezed with someone. it's just a fact of technology. kind of like the king not knowing how to make toast bread because its for the underclasses.

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