| Products > Test Equipment |
| Are 'premium' scope brands still justified? |
| << < (16/17) > >> |
| nctnico:
My most recent interaction with Keysight is from 2022 |
| tszaboo:
--- Quote from: nctnico on April 18, 2024, 03:35:43 pm ---I'm not wrong, your experience is just different. I have asked Keysight and Tektronix for support in the past and didn't need to have warranty or a limited number of tickets. I got my technical questions answered to a satisfactory level. It is simple as that. But I did make sure to be really clear, without adding any excess information, in describing the exact problem and what my exact question was. --- End quote --- I've asked Keysight for a repair of a U8001 power supply. ~1000 EUR. As a company. "We don't repair that, but we can provide you with a quote for a new one" "Ok can you send me a service guide?" "no, doesn't exist, do you want to buy a new power supply" "I will, but somewhere else. >:(" Ended up repairing it because all it was a blown SCR. |
| 2N3055:
--- Quote from: nctnico on April 18, 2024, 03:53:17 pm ---My most recent interaction with Keysight is from 2022 --- End quote --- That was when changes started.. Maybe your regional office did you a solid. I find their employees on technical side generally very nice (when you manage to contact one). Good people, but corporation is squeezing them down... |
| H.O:
--- Quote from: Keysight DanielBogdanoff on April 17, 2024, 08:18:54 pm ---Personally, as someone who uses/has used basically all the scopes, using some brand's scopes annoys me... --- End quote --- Personally, as in someone who is not considered a "professional", being told to go away by some scopes brand's annoys me... ;) |
| madires:
--- Quote from: tszaboo on April 18, 2024, 04:07:03 pm ---I've asked Keysight for a repair of a U8001 power supply. ~1000 EUR. As a company. "We don't repair that, but we can provide you with a quote for a new one" "Ok can you send me a service guide?" "no, doesn't exist, do you want to buy a new power supply" "I will, but somewhere else. >:(" Ended up repairing it because all it was a blown SCR. --- End quote --- The days of "excellent value" are gone. Most T&M vendors moved to profit maximization. We have to stop dreaming about what some brands meant in the past. Look at how they behave now and take this into account when buying new gear. If there's no additional real value, i.e. just paying for the brand name, then choose some other vendor. |
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