It just happened to me as well. What an idiot.......
I was doing a motor run capacitor tests and measurements, and when I disconnected the cap from the mains voltage, I didn't realize there is a high residual charge left on capacitor. Yes, you guessed it! When I hooked the cap to my BK LCR meter, I have got ERROR E02 message instantly.
So, with nothing to lose, I opened the meter up and start poking with my multimeter. Nothing obvious at first glance. When I checked for negative voltage, I found out there is -5VDC rail missing.
I powered the unit up from my bench power supply and injected negative 5V into the marked test point. The ERROR message disappeared but still no cigar. Then I realized that I probably killed the negative voltage regulator or just simply allived it by reversed voltage, have no idea. The regulator was then producing some -1.9V or so. I was expecting to have a linear regulator there but my speedy approach without looking in the datasheed (again) didn't pay off. So, I removed the negative regulator this time, and fed the negative 5V to the test point again. Bingo! Meter works as before! Current draw is 12mA positive (from battery contacts) and 8mA on negative rail injected. I ordered the regulator from Mouser and waiting for its arrival. I hope this will fix it. I will post an update as soon as I replace the regulator. The regulator is :
TPS60400DBVRWas the unit just in overvoltage lockout? Firmware disabled? I am pretty sure if I sent it back to B&K, they would just do a magic trick to unlock it and charge me arm and leg for a repair.