Products > Test Equipment
BM869S not reading correct voltage
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floobydust:
Does Brymen even issue RMA's for off-warranty goods? I'm not sure they do repairs.

OP, the high cost to ship it back to Taiwan, customs paperwork, insurance, your time - just toss these in the garbage and buy something new.
With no schematic or IC datasheets, troubleshooting is difficult, and there are known quality issues, as with any product.

There is a safety issue with a multimeter that "fails to give an accurate voltage reading, resulting in the operator falsely believing the electrical power is off or low. This poses an electrocution hazard."
If this malfunction is due to a Brymen defect then a product recall would be in order and the 61010 certificate would get revoked for the models affected.
BeBuLamar:

--- Quote from: floobydust on July 14, 2024, 08:40:54 pm ---Does Brymen even issue RMA's for off-warranty goods? I'm not sure they do repairs.

OP, the high cost to ship it back to Taiwan, customs paperwork, insurance, your time - just toss these in the garbage and buy something new.
With no schematic or IC datasheets, troubleshooting is difficult, and there are known quality issues, as with any product.

There is a safety issue with a multimeter that "fails to give an accurate voltage reading, resulting in the operator falsely believing the electrical power is off or low. This poses an electrocution hazard."
If this malfunction is due to a Brymen defect then a product recall would be in order and the 61010 certificate would get revoked for the models affected.

--- End quote ---

So you meant if you live outside of Taiwan which I believe most of us do then after the warranty period there is no service for the Brymen?
Fungus:

--- Quote from: BeBuLamar on July 14, 2024, 09:56:44 pm ---So you meant if you live outside of Taiwan which I believe most of us do then after the warranty period there is no service for the Brymen?

--- End quote ---

Brymen works through resellers so it probably depends on where you live.

Brymen Europe has a service option listed on their web site but I don't know the pricing for diagnosing/repairing/calibrating a non-working BM869s. It might not be economical, these aren't Fluke price levels or profit margins.
floobydust:

--- Quote from: BeBuLamar on July 14, 2024, 09:56:44 pm ---
--- Quote from: floobydust on July 14, 2024, 08:40:54 pm ---Does Brymen even issue RMA's for off-warranty goods? I'm not sure they do repairs.

OP, the high cost to ship it back to Taiwan, customs paperwork, insurance, your time - just toss these in the garbage and buy something new.
With no schematic or IC datasheets, troubleshooting is difficult, and there are known quality issues, as with any product.

There is a safety issue with a multimeter that "fails to give an accurate voltage reading, resulting in the operator falsely believing the electrical power is off or low. This poses an electrocution hazard."
If this malfunction is due to a Brymen defect then a product recall would be in order and the 61010 certificate would get revoked for the models affected.

--- End quote ---

So you meant if you live outside of Taiwan which I believe most of us do then after the warranty period there is no service for the Brymen?

--- End quote ---

North America - yes, they are locked out. OP's Mauritius I have no idea.
There is no mention on any website of dealers, distributors, repair/cal centers which adds to the mess. As soon as you need to ship it anywhere, major expense.

They should be sent to Brymen TW for an autopsy, see if they need to issue a recall.
LDDM:
Sent an email to the only email i could find on Brymen.com (info@brymen.com)

Check everywhere could not find any support email. If someone know the support email for Brymen Taiwan, would greatly appreciate if you could share it.

I will update this post if i get any reply.
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