Products > Test Equipment

Broken probe, how do I argue this with warranty.

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H.O:
A decade or so ago I bought a HV differential probe from them (Pintek). When I tested it I found it to show exactly double compared to a FLUKE multimeter. They said they've never seen anytning like it but promptly shipped me a new one. It arrived and did exactly the same thing...

Only THEN did I realise what a stupid, embarassing mistake I've done having put the diff probe across positive/negative output of my tracking DC supply while the FLUKE was measuring between positive and ground.

I shipped the replacement back at my expense. Emailed them, explained what had happened and offered to cover their cost for shipping and what not. They kindly declined my offer but thanked me for "confessing" and shipping the replacement back.

Needless to say I found them very good to deal with.

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