Products > Test Equipment
Brymen 257S lost calibration data
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Sjokolade:
Mail from Brymen today.


--- Quote ---Hello Pål,
 
We do not deal with TME directly. TME is the distributor of our official importer in Poland. We are not clear about her service conditions offered to users. The conditions of your unit meet the requirements of our warranty terms. We guess TME should be going to offer free calibration service to you. If you do not get that, please let us know. We will talk to our official importer about your case. To offer warranty service to end users is part of the deals out of our business transactions with our official importer.     

Best Regards,
Gary Wang
Product Marketing Manager/Brymen
--- End quote ---

Perfect,  Thanks to Brymen for warranty clarification and fast reply - my meter meet the requirements of their warranty terms.
Heard nothing from Tme yet, will update thread when they reply.
Wytnucls:
Calibration is not good enough. The meter is faulty and should be replaced.
You shouldn't have to send the meter back to TME, unless they need it for defect investigation, at their own cost.
Original invoice, with serial number, including pictures of your meter showing the fault should be enough evidence to get a replacement.
Sjokolade:

--- Quote from: Wytnucls on November 24, 2015, 05:30:50 pm ---Calibration is not good enough. The meter is faulty and should be replaced.
You shouldn't have to send the meter back to TME, unless they need it for defect investigation, at their own cost.
Original invoice, with serial number, including pictures of your meter showing the fault should be enough evidence to get a replacement.

--- End quote ---

I dont think I can argue with them for not shipping it to them if I want to have it fixed, I guess they have to try to fix it before they eventually can replace it.

I wish I didn't have to send the meter back as shipping both ways perhaps will be close to 70$, as I paid around 105$-110$ for the meter it won't be worth it. I'll rather invest that 70$ + more to buy a Fluke locally, should it fail the shop by law here in Norway has to pay postage both ways if it should fail.

Mail from Tme today.


--- Quote ---Dear Customer,

I already informed our claimt department (RMAxxxxxxxxxx).
Please send us device back, we need to check it.
Please advise on the parcel RMA number and address it to:
Transfer Multisort Elektronik Sp. z o.o.
ul. Ustronna 41
93-350 LODZ, POLAND

Thank you.
--- End quote ---

And my reply


--- Quote ---Hi

Do I pay for postage or do you cover postage both ways ?

Thanks
--- End quote ---

Sjokolade:
Still no reply from Tme regarding postage for the mail above , I also sent a mail a week or two after the initial mail but still no reply from them.
retiredcaps:

--- Quote from: Sjokolade on December 28, 2015, 08:02:22 pm ---Still no reply from Tme regarding postage for the mail above , I also sent a mail a week or two after the initial mail but still no reply from them.

--- End quote ---
Some feedback here on eevblog wrt to TME after sales support mirrors your findings.  That is, they are quick to take your money when you buy a product, but poor to follow up on any issues (after sales support).
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