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| Brymen BM789 |
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| NoMoreMagicSmoke:
--- Quote from: EEVblog on August 15, 2022, 04:50:38 am --- And what should that response be? Fluke for example very quietly fixed it in production units about 12 months later and made no mention of it at all to new or existing customers. A customer would have no idea what version they were buying. --- End quote --- A good first step is to take interest in the issue to understand it's impact to the customer and the root cause. After that the response should be commensurate with the impact. Ex. If it's a safety issue then there should be a recall. If it's an edge case that has a material affect on a small number of users it should be handled as warranty on a case by case basis. If it's an oddity quirk that does not have a material effect on end users fix in new. |
| Monkeh:
--- Quote from: EEVblog on August 15, 2022, 04:44:38 am ---I used to have a 70 series Fluke at work that had an autoranging problem when meanruing mains transformer primaries, it just kept autoranging, displaying nothing. --- End quote --- I've seen a number of meters do similar, it's not uncommon. People just like to get worked up over things. |
| floobydust:
--- Quote from: EEVblog on August 15, 2022, 04:44:38 am --- --- Quote from: floobydust on August 14, 2022, 07:02:44 pm ---If Brymen is scared then let authorized dealers or a repair depot do it. Oh wait there's none in North America. --- End quote --- And who's going to pay for all the shipping and time? --- Quote ---Fluke had top quality firmware, it was tested thoroughly, there is no comparison in that regard. --- End quote --- https://www.eevblog.com/forum/testgear/fluke-87v-87-5-87-v-gsm-interference-fluke-says-firmware-flash-fixes-it/ I used to have a 70 series Fluke at work that had an autoranging problem when meanruing mains transformer primaries, it just kept autoranging, displaying nothing. --- End quote --- Is your position that the firmware is carved in stone, users have to suck it up if there are (non-safety related) bugs, you are stuck with the version you bought? I can't see Brymen making it to the next level with say a Bluetooth stack, that is carved in stone. It's not really the bug that is a concern, it's the software testing coming across as weak. Autoranging is not rocket science. You flowchart and test at the boundary conditions such as a range change, and a range change gone wrong. And this issue is only a problem for people working in the 600 ohm world it seems. A repair depot in North America would not burden customers with the crazy shipping costs/customs paper work to Taiwan. It seems to be that ____ exclusivity agreement blocking that. I think they're playing in dangerous waters, with no formal sales/distribution a recall would be a disaster. I haven't ever been bitten by Fluke multimeter bugs, and see they dealt with them as a warranty repair. |
| NoMoreMagicSmoke:
--- Quote from: floobydust on August 15, 2022, 06:55:54 pm --- --- Quote from: EEVblog on August 15, 2022, 04:44:38 am --- --- Quote from: floobydust on August 14, 2022, 07:02:44 pm ---If Brymen is scared then let authorized dealers or a repair depot do it. Oh wait there's none in North America. --- End quote --- And who's going to pay for all the shipping and time? --- Quote ---Fluke had top quality firmware, it was tested thoroughly, there is no comparison in that regard. --- End quote --- https://www.eevblog.com/forum/testgear/fluke-87v-87-5-87-v-gsm-interference-fluke-says-firmware-flash-fixes-it/ I used to have a 70 series Fluke at work that had an autoranging problem when meanruing mains transformer primaries, it just kept autoranging, displaying nothing. --- End quote --- Is your position that the firmware is carved in stone, users have to suck it up if there are (non-safety related) bugs, you are stuck with the version you bought? I can't see Brymen making it to the next level with say a Bluetooth stack, that is carved in stone. It's not really the bug that is a concern, it's the software testing coming across as weak. Autoranging is not rocket science. You flowchart and test at the boundary conditions such as a range change, and a range change gone wrong. And this issue is only a problem for people working in the 600 ohm world it seems. A repair depot in North America would not burden customers with the crazy shipping costs/customs paper work to Taiwan. It seems to be that ____ exclusivity agreement blocking that. I think they're playing in dangerous waters, with no formal sales/distribution a recall would be a disaster. I haven't ever been bitten by Fluke multimeter bugs, and see they dealt with them as a warranty repair. --- End quote --- As much as I agree with you, Brymen does not sell in the USA so any meters imported (not unter greenlee or EEVBlog brands) are grey market and therefore it's not Brymens responsibility to cover service or shipping to get them fixed. That's a risk we pay for purchasing grey market goods. |
| EEVblog:
--- Quote from: NoMoreMagicSmoke on August 15, 2022, 01:22:37 pm --- --- Quote from: EEVblog on August 15, 2022, 04:50:38 am --- And what should that response be? Fluke for example very quietly fixed it in production units about 12 months later and made no mention of it at all to new or existing customers. A customer would have no idea what version they were buying. --- End quote --- A good first step is to take interest in the issue to understand it's impact to the customer and the root cause. After that the response should be commensurate with the impact. Ex. If it's a safety issue then there should be a recall. If it's an edge case that has a material affect on a small number of users it should be handled as warranty on a case by case basis. If it's an oddity quirk that does not have a material effect on end users fix in new. --- End quote --- Fair enough. And where would you rank an autoranging hunting issue? For me it's the latter. |
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