| Products > Test Equipment |
| Brymen BM789 |
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| EEVblog:
--- Quote from: floobydust on August 15, 2022, 06:55:54 pm --- --- Quote from: EEVblog on August 15, 2022, 04:44:38 am --- --- Quote from: floobydust on August 14, 2022, 07:02:44 pm ---If Brymen is scared then let authorized dealers or a repair depot do it. Oh wait there's none in North America. --- End quote --- And who's going to pay for all the shipping and time? --- Quote ---Fluke had top quality firmware, it was tested thoroughly, there is no comparison in that regard. --- End quote --- https://www.eevblog.com/forum/testgear/fluke-87v-87-5-87-v-gsm-interference-fluke-says-firmware-flash-fixes-it/ I used to have a 70 series Fluke at work that had an autoranging problem when meanruing mains transformer primaries, it just kept autoranging, displaying nothing. --- End quote --- Is your position that the firmware is carved in stone, users have to suck it up if there are (non-safety related) bugs, you are stuck with the version you bought? --- End quote --- That's how almost every multimeter on the market is, very few have firmware update ability, and if they do like in this case, or the case of Fluke's for example, it's a factory/dealer thing only. Been like this since time immortal. In an ideal world users would be able to update their own firmware, but I understand why many manufacturers are against this. As a dealer, I would be out of business if everyone decided to return their meter for a firmware update and I had to pay the cost of shipping both ways. Same goes for the manufacturer. Best to deal with it on a case by case basis. If you are unhappy with your meter or it's firmware then I'm happy for you to return it and I'll refund your money. |
| tautech:
--- Quote from: EEVblog on August 16, 2022, 12:55:10 am ---Best to deal with it on a case by case basis. If you are unhappy with your meter or it's firmware then I'm happy for you to return it and I'll refund your money. --- End quote --- Would this also apply for the last 2 replies here ? https://www.eevblog.com/forum/testgear/brymen-bm-235-startup-issues/ |
| NoMoreMagicSmoke:
--- Quote from: EEVblog on August 16, 2022, 12:47:16 am --- --- Quote from: NoMoreMagicSmoke on August 15, 2022, 01:22:37 pm --- --- Quote from: EEVblog on August 15, 2022, 04:50:38 am --- And what should that response be? Fluke for example very quietly fixed it in production units about 12 months later and made no mention of it at all to new or existing customers. A customer would have no idea what version they were buying. --- End quote --- A good first step is to take interest in the issue to understand it's impact to the customer and the root cause. After that the response should be commensurate with the impact. Ex. If it's a safety issue then there should be a recall. If it's an edge case that has a material affect on a small number of users it should be handled as warranty on a case by case basis. If it's an oddity quirk that does not have a material effect on end users fix in new. --- End quote --- Fair enough. And where would you rank an autoranging hunting issue? For me it's the latter. --- End quote --- In my day job I have to make these type of calls when they come up, so my take on this is definitely more tempered than others that are commenting here. Without full information I am also hesitant to make a definitive statement either. Without knowing the root cause of the issue I can not say for sure which category this issue would fall into. My gut is telling me this is likely a low impact issue, but again it could just be one symptom of a bigger problem somewhere that might place this into a higher impact category. If it is simply an auto ranging quirk that only affects resistance measurement in one magic count value then, yes, I would put this in the latter category as well. That being said, as a consumer that owns a BM789 of course I want my meter to be the mythical and unobtainable perfect and without flaw! :-DD |
| joeqsmith:
--- Quote from: tautech on August 16, 2022, 01:22:50 am --- --- Quote from: EEVblog on August 16, 2022, 12:55:10 am ---Best to deal with it on a case by case basis. If you are unhappy with your meter or it's firmware then I'm happy for you to return it and I'll refund your money. --- End quote --- Would this also apply for the last 2 replies here ? https://www.eevblog.com/forum/testgear/brymen-bm-235-startup-issues/ --- End quote --- Wait.... I have a 121GW that is also having a few problems!! :-DD :-DD :-DD |
| EEVblog:
--- Quote from: tautech on August 16, 2022, 01:22:50 am --- --- Quote from: EEVblog on August 16, 2022, 12:55:10 am ---Best to deal with it on a case by case basis. If you are unhappy with your meter or it's firmware then I'm happy for you to return it and I'll refund your money. --- End quote --- Would this also apply for the last 2 replies here ? https://www.eevblog.com/forum/testgear/brymen-bm-235-startup-issues/ --- End quote --- Any faults would be covered under warranty. |
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