| Products > Test Equipment |
| Buttons on SDS1202X-E stopped working |
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| dmgr:
--- Quote from: tautech on May 29, 2018, 04:43:13 pm --- --- Quote from: dmgr on May 29, 2018, 11:50:45 am ---hangs and on the cold, and can hang right after switching on, if you start to twist buttons --- End quote --- From Siglent tech support: I had saw his video . It seems a bug. We are trying to reappear it. Do you have the customer's email address or let him feedback to this email( support@siglent.com). We will find out this problem and solve it. Please send them an email. They will want SN# and any further info if you can get it from the System info menu page. --- End quote --- ок, already sent |
| Old Printer:
--- Quote from: dmgr on May 29, 2018, 05:37:18 pm --- --- Quote from: Old Printer on May 29, 2018, 04:56:02 pm ---DMGR, Why did you buy a new scope from someone on AliExpress rather than a well known dealer with some history? I would think buying a new Siglent scope from a dealer who calls himself Keysight would be a red flag right away. --- End quote --- I can not know all the details, but sds1202x-e already sold half a year on aliexpress. And I bought a week when they all disappeared there, I would even say that all the siglent oscilloscopes on aliexpress have disappeared. analog sds1202x-e (akip-4131/2) is sold in Russia for $ 660 against $ 380 at that time on ali --- End quote --- That's a big temptation, I get it. I hope Siglent does right by you, seems like they are listening now anyway. |
| dmgr:
the received answer from support "We have tested this issue you posted on the eevblog but it has not yet be reproduced. Please wait and we will send you an email if the issue has been reproduced." for interest is another video https://drive.google.com/file/d/1FSRfg3KNEUz3tIeKXKJZlq3qc7zrCaOW/view?usp=sharing at 3:40 min the oscilloscope freezes, but continues to show a signal. ...waiting for an answer... |
| tautech:
Thanks for the vid. So not a HW problem it would seem. :phew: |
| dmgr:
just in case the photos of the oscilloscope and the board, both before the washing out of the flux, and after https://drive.google.com/drive/folders/17WXhoVSJry5Ruy8DDDsWxF3omuhvRl2N?usp=sharing |
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