Products > Test Equipment
Buttons on SDS1202X-E stopped working
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iMo:

--- Quote from: dmgr on May 30, 2018, 08:51:11 pm ---the received answer from support
"We have tested this issue you posted on the eevblog but it has not yet be reproduced. Please wait and we will send you an email if the issue has been reproduced."

--- End quote ---
If they were able to reproduce the issue all 1202x-e units world wide would be affected..

Did you try to refresh the firmware after the cleaning up the scope?
dmgr:

--- Quote from: imo on May 30, 2018, 09:57:51 pm ---
--- Quote from: dmgr on May 30, 2018, 08:51:11 pm ---the received answer from support
"We have tested this issue you posted on the eevblog but it has not yet be reproduced. Please wait and we will send you an email if the issue has been reproduced."

--- End quote ---
If they were able to reproduce the issue all 1202x-e units world wide would be affected..

--- End quote ---

 :)
AndrewLoomis:
So I got a response back from Siglent about what was wrong with the 1202X-E I sent in for repair, and this is what they said:

"It looks to me like the keypad is bad. I swapped the mainboard and it did not repair it and I did not have any kepads so I gave you another unit from our demo pool."

...so it sounds like they really don't know what the problem was either.
tautech:

--- Quote from: AndrewLoomis on June 11, 2018, 01:14:54 pm ---So I got a response back from Siglent about what was wrong with the 1202X-E I sent in for repair, and this is what they said:

"It looks to me like the keypad is bad. I swapped the mainboard and it did not repair it and I did not have any kepads so I gave you another unit from our demo pool."

...so it sounds like they really don't know what the problem was either.

--- End quote ---
I would have thought it was pretty simple and self evident:
Front panel PCB.

I wonder if they even removed and visually inspected it ?
Could it have been physically damaged from an impact to the encoders......I guess we'll never know. :(

This is where the service manual comes up a bit short......there's no mention of the front panel PCB or any tests/checks to do on it.  :-//
https://www.siglentamerica.com/wp-content/uploads/dlm_uploads/2018/05/SDS1000X-E_ServiceManual_SM0101E-E01A.pdf
There's checks for the PSU, LCD and mainboard but no mention of the front panel PCB....like it doesn't exist.  :scared:
Siglent needs remedy this !


As far as swapping out the mainboard......why ? There's a range of checks to do in-situ without the need to swap it out.  :palm:
dmgr:
Hi
It seems that there was no solution with the buttons.
In the reviews of one of the online stores in Ukraine, I found another person who lost buttons.
So the problem takes place and maybe it's the firmware.
https://electronoff.ua/good/ostsillograf-siglent-sds1202x-e-200-mgts.php
translate:
Alexander 16/02/2018 18:21

Acquired this unit SIGLENT SDS 1202X-E deficiencies is not detected except: the control buttons hang, you have to shut down forcedly from the network(electrical) to reboot.
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