Products > Test Equipment

Buyer Beware: Siglent Electronic Load

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digby70:
I purchased a Siglent SDL 1020X-E Electronic Load 3 weeks ago. Upon receiving the unit, I attempted to upgrade the firmware.
This upgrade failed and the display gave me multiple error messages (see attachment.). In addition the unit did not function at all.
I returned the unit to the place of purchase and they sent me another Siglent SDL 1020X-E and I tried again to upgrade the firmware but
experienced the same problem. This makes me doubt the quality of their products. I am now wondering if others are having problems with
Siglent test equipment as I was going to purchase a spectrum analyzer from them.

TheDefpom:
I have the same load and updated the firmware without issue, it is certainly an interesting issue.

digby70:
I reported the incident to Siglent and they are looking for a solution.

james_s:
I suspect it's defective. Getting a bad one straight out of the box is not unheard of,  it even happens with the big guys like Fluke, Tek and Keysight once in a while.

mindcrime:
To be fair to Siglent, I wouldn't rush to judgment knowing that pretty much every manufacturer on the planet has had some variation of a similar problem at some point in time. The software / firmware industry in general is not particularly competent at shipping quality software (and I speak as someone who has been writing software for 20+ years). Software is hard and everybody screws it up at some point in time. I'd give them a little time to research it and get back to you before judging them as "low quality" in general (relative to the rest of the industry that is).

I'm sure Keysight, Rohde & Schwarz, GW Instek, Rigol, Fluke, Yokogawa, Keithley, Tektronix, etc., etc., etc. have had their share of machines over the years where a firmware update failed.

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